B
Bill Reilly
The 'Help and Sopport' button on the start does not
work. Do I use the XP CD to re-install this function?
work. Do I use the XP CD to re-install this function?
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
C
Carey Frisch [MVP]
Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
[Courtesy of Doug Knox, MS-MVP]
If the above repair does not work:
Go to Start > Run and type in: helpctr -regserver
To reinstall Help and Support:
Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.
Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
[Courtesy of Doug Knox, MS-MVP]
If the above repair does not work:
Go to Start > Run and type in: helpctr -regserver
To reinstall Help and Support:
Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.
Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/
B
Bill
I tried both solutions - neither worked - - in the second
one it could not find the proper file on my 'XP-CD' - - -
maybe if I knew what the exact file name was I could
enter it. Thanks for any help.
one it could not find the proper file on my 'XP-CD' - - -
maybe if I knew what the exact file name was I could
enter it. Thanks for any help.
M
Michael Solomon \(MS-MVP Windows Shell/User\)
If this is a relatively recent issue, you might try using System Restore to
take you back to a time when this worked properly. If that doesn't resolve
it, try the information below.
The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.
Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.
If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.
Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.
Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.
Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.
The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
take you back to a time when this worked properly. If that doesn't resolve
it, try the information below.
The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.
Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.
If the above fails to resolve the issue, try a repair install as follows:
Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.
Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.
Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.
Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.
The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/
Bill said:I tried both solutions - neither worked - - in the second
one it could not find the proper file on my 'XP-CD' - - -
maybe if I knew what the exact file name was I could
enter it. Thanks for any help.-----Original Message-----
Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
[Courtesy of Doug Knox, MS-MVP]
If the above repair does not work:
Go to Start > Run and type in: helpctr -regserver
To reinstall Help and Support:
Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.
Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/
--------------------------------------------------------- ----------
| The 'Help and Sopport' button on the start does not
| work. Do I use the XP CD to re-install this function?
.
D
Doug Knox MS-MVP
Bill, are you given the opportunity to browse for the file? If so, browse to the Windows\ServicePackFiles\I386 folder.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
--
Doug Knox, MS-MVP Windows XP/ Windows Smart Display
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
--------------------------------
Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
--------------------------------
Please reply only to the newsgroup so all may benefit.
Unsolicited e-mail is not answered.
Bill said:I tried both solutions - neither worked - - in the second
one it could not find the proper file on my 'XP-CD' - - -
maybe if I knew what the exact file name was I could
enter it. Thanks for any help.-----Original Message-----
Repairs Windows XP's Help and Support
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
[Courtesy of Doug Knox, MS-MVP]
If the above repair does not work:
Go to Start > Run and type in: helpctr -regserver
To reinstall Help and Support:
Go to C:\Windows\inf\pchealth.inf.
Right-click and choose install. Have your XP CD available.
Note: The folder is hidden by default. Go to Start > Run and type in:
control folders. View: Show hidden files and folders and uncheck
"Hide extensions for known file types".
--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/
--------------------------------------------------------- ----------
| The 'Help and Sopport' button on the start does not
| work. Do I use the XP CD to re-install this function?
.