Help and Support

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Guest

My installation of Vista went well and is running fine.

However, when I go to Help and Support and click a hyperlink the results
show but to the left of the results on each line of information is an empty
box with a red X in it and the words "Hide content".

It is obviously an image but the image never shows and is beginning to get
annoying especially when I click the "Show all" at the top of the page...any
suggestions?

Is there any way to reinstall the help files without a complete reinstall?

Thanks
 
Hello flyfishnm,

Will you consider browsing the below two URLs for locating the resolution to
a known situation. The purpose for the URLs, if ever again you have Vista
related questions, the below URLs, and many others, provide the fastest
resolution.

By the way, browse the first below URL first...

Will you please Post again sharing the results from your self-guided
assistance?


http://support.microsoft.com/default.aspx/windowsvista
http://www.microsoft.com/windows/products/windowsvista/default.mspx
 
Flyfishnm--

Give this link a shot:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

Additionally you could try this:

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

Good luck,

CH
 
Chad,

I tried the link from Kristan Kenney a couple of days ago and that did not
work.

I do not have Dreamweaver.

I also tried the code you gave me re:xml and saved it as FixHelp.reg and
right clicked the file and clicked MERGE and it wouldn't let it merge.

The Vista "Windows Registry Editor is Version 6.00"...don't know if that
matters.

Thanks






Chad Harris said:
Flyfishnm--

Give this link a shot:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

Additionally you could try this:

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

Good luck,

CH




flyfishnm said:
My installation of Vista went well and is running fine.

However, when I go to Help and Support and click a hyperlink the results
show but to the left of the results on each line of information is an
empty
box with a red X in it and the words "Hide content".

It is obviously an image but the image never shows and is beginning to get
annoying especially when I click the "Show all" at the top of the
page...any
suggestions?

Is there any way to reinstall the help files without a complete reinstall?

Thanks
Click to expand...
Click to expand...
 
Jonathon,

Maybe you need to have someone look at that first url. I went there and
tried to see if a Samsung hard drive was on the hardware list. When you
make all the selections to look at hard drives - what you end up with is
printers and scanners...? Think it's needs to be tweaked just a tad....

Bob S.
 
It's true Vista'r registry has many differences and is a different version
(6.0), but it also has many simularities. That fix, though worked for
someone on this group about three weeks ago who was using Vista RTM. I
don't know if you could export the whole registry --takes 5 seconds and
backs it up ane set a restore point and then try adding the keys one by one.

In the reg>File>Export>radio button on lower left dialogue box>entire
registry>save to location of your choice. That way, if things don't work
out, you could do a couple clicks and have the registry back the way it was.

CH


flyfishnm said:
Chad,

I tried the link from Kristan Kenney a couple of days ago and that did not
work.

I do not have Dreamweaver.

I also tried the code you gave me re:xml and saved it as FixHelp.reg and
right clicked the file and clicked MERGE and it wouldn't let it merge.

The Vista "Windows Registry Editor is Version 6.00"...don't know if that
matters.

Thanks






Chad Harris said:
Flyfishnm--

Give this link a shot:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

Additionally you could try this:

There's a problem with your XML association. (Macromedia Dreamweaver
installed, by chance?).

Open Notepad and paste this text (courtesy of Kristan M. Kenney):

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\.xml]
@="xmlfile"
"Content Type"="text/xml"
"PerceivedType"="text"

[HKEY_CLASSES_ROOT\.xml\OpenWithList]

[HKEY_CLASSES_ROOT\.xml\OpenWithList\winword.exe]
@=""

[HKEY_CLASSES_ROOT\.xml\PersistentHandler]
@="{7E9D8D44-6926-426F-AA2B-217A819A5CCE}"

Save it as FixHelp.reg, right-click it and choose Merge.

Note that you may be prompted for consent by UAC; click Continue.

Good luck,

CH




flyfishnm said:
My installation of Vista went well and is running fine.

However, when I go to Help and Support and click a hyperlink the
results
show but to the left of the results on each line of information is an
empty
box with a red X in it and the words "Hide content".

It is obviously an image but the image never shows and is beginning to
get
annoying especially when I click the "Show all" at the top of the
page...any
suggestions?

Is there any way to reinstall the help files without a complete
reinstall?

Thanks
Click to expand...
Click to expand...
Click to expand...
 
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