Help and support won't load

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I installed several new software packages and now Help and Support won't
load. The window appears but it is empty.

Any ideas
 
Thanks Mary but the problem lies with Vista help ... not the program's. Vista
help just doesn't load anymore. It brings up the message "Internet Explorer
cannot download / from help" opens an empty box and then shows a download in
progress that never gets past 0%.

Cheers,

Paddy
 
Paddy,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks Mary but the problem lies with Vista help ... not the program's. Vista
help just doesn't load anymore. It brings up the message "Internet Explorer
cannot download / from help" opens an empty box and then shows a download in
progress that never gets past 0%.

Cheers,

Paddy
 
Thanks for the feedback, Ben.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com



I just wanted to say thanks Ramesh for your reply, that note by adobe
fixed my problem right away. I don't have vista64, but I imagine it
works just the same.

Cheers,
Ben
 
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