Help and Support missing

  • Thread starter Thread starter Ramesh, MS-MVP
  • Start date Start date
R

Ramesh, MS-MVP

Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
 
When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
 
Replied to [marcel]s message :
-----------------------------------------------------------
When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
Click to expand...


Try :
- http://www.kellys-korner-xp.com/regs_edits/helpandsupportundo.reg
from http://www.kellys-korner-xp.com/xp_tweaks.htm

- http://windowsxp.mvps.org/reg/startmenuhelp.reg
from http://windowsxp.mvps.org/startmenuhelp.htm
 
Ramesh said:
Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?
Click to expand...
Alas, it doesn't launch.
It just gives the message:
Windows cannot open Help and support because a system service is not
running. To fix this, start the service named "help and support".
How do I find this service?
Thanks.
 
Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type:

%Windir%\PCHealth\HelpCtr\Binaries\HelpCtr.exe

or

C:\Windows\PCHealth\HelpCtr\Binaries\HelpCtr.exe

Does Help launch correctly?
Click to expand...
Alas, it doesn't launch.
It just gives the message:
Windows cannot open Help and support because a system service is not
running. To fix this, start the service named "help and support".
How do I find this service?
Thanks.
 
I Tried Kellys-Korner, but when I try to merge the Restore Help &
Support script with the Registry, it says:
"The specified field is not a Registry script"
Now I'm stumped (as they say in Cricket).
Are there any other options I can try?
Replied to [marcel]s message :
-----------------------------------------------------------
When I click on "Help and Support" The following message appears:
"Windows cannot find helpctr.exe...."
How can I retrieve it?
I'm using WinXP with Service Pack 2.
Thanks
Click to expand...


Try :
- http://www.kellys-korner-xp.com/regs_edits/helpandsupportundo.reg
from http://www.kellys-korner-xp.com/xp_tweaks.htm

- http://windowsxp.mvps.org/reg/startmenuhelp.reg
from http://windowsxp.mvps.org/startmenuhelp.htm
Click to expand...
 
Replied to [marcel]s message :
-----------------------------------------------------------
I Tried Kellys-Korner, but when I try to merge the Restore Help &
Support script with the Registry, it says:
"The specified field is not a Registry script"
Now I'm stumped (as they say in Cricket).
Are there any other options I can try?
Click to expand...


The other link (On Ramesh's site) is better :
http://windowsxp.mvps.org/reg/startmenuhelp.reg

Try that.
 
Marcel,

Applied the REG fix from here?
http://windowsxp.mvps.org/helpsvc.htm
It restores the missing Helpsvc service.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm
Click to expand...
Thnaks Ramesh. Alas,Help and support is not listed in Services!
 
I downloaded and installed helpsvc.zip, then ran services.msc and tried
to start the Help and Support service, but I got the following message:
"The executable program that this service is configured to run in does
not implement the service."
Is there anything left for me to try?
 
Resolve the Help and Support Service startup failures:
http://windowsxp.mvps.org/helpsvcfix.htm

In that does not help, try reinstalling Help and Support Center using this method:

Click Start, Run and type "%systemroot%\inf". Right-click the file PCHealth.inf file and choose "Install". Insert your XP CD when prompted. If you have a Service Pack installed, be sure to point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP CD (if available).

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I downloaded and installed helpsvc.zip, then ran services.msc and tried
to start the Help and Support service, but I got the following message:
"The executable program that this service is configured to run in does
not implement the service."
Is there anything left for me to try?
 
And what's the error message you get?

Making Good newsgroup posts:
http://www.dts-l.org/goodpost.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


marcel said:
Click Start, Run and type SERVICES.MSC
Start the Help and Support service.

See also:

"Help and Support Error" - Service not started:
http://windowsxp.mvps.org/helpsvc.htm
Click to expand...
Thanks, Ramesh.
I have tried that, but without success.
Any other suggestions would be welcome.
Thanks.
 
This link from Kelly's Korner fixed mine!!
This script repairs Windows Help and Support if you have run any Reg Cleaners:
Repairs Windows® XP Help and Support after running Easy Cleaner or similar
registry cleaners.
 
Back
Top