Help and Support/ InformationFiles.

  • Thread starter Thread starter Frank
  • Start date Start date
F

Frank

I need help in finding or restoring the files for HELP and SUPPORT and also
INFORMATION.
I am using XP Professional.
When I click on 'Help and Support' I do not get anything at all; that is the
same with 'Informatiom'; not even a message telling me why. It just will not
open these files.
I would appreciate any info that could fix this.
Thanks
Regards
Frank
 
Is help and support started/running in services?? Start---run---type
msconfig--click ok---services tab.
news:[email protected]...
>I need help in finding or restoring the files for HELP and SUPPORT and also
> I am using XP Professional.
Click to expand...
> When I click on 'Help and Support' I do not get anything at all; that is
Click to expand...
> the same with 'Informatiom'; not even a message telling me why. It just
Click to expand...
> will not open these files.
Click to expand...
> I would appreciate any info that could fix this.
Click to expand...
 
Thanks for that info; but yes it shows it is running; but why not a message
telling me what is missing or what ever??
Any more sugestions??
Regards
Frank

> Is help and support started/running in services?? Start---run---type
Click to expand...
 
Tried and again no luck.
Why, why is there not an error message???
Checked virus etc.
Regards
Frank
 
Sorry, but it cannot find 'Packagestore' and 'Installedskus'

On another computer I have Windows ME; can I copy these files and use them??

Frank

Try:

Reinstalling Help and Support Center in Windows XP:
http://windowsxp.mvps.org/rebuildhelp.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

Tried and again no luck.
Why, why is there not an error message???
Checked virus etc.
Regards
Frank
 
You may copy the helpctr branch from another computer running Windows XP (not Win Me). Before you overwrite the existing files, backup the following directory to another location:

C:\WINDOWS\pchealth\helpctr

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com

Sorry, but it cannot find 'Packagestore' and 'Installedskus'

On another computer I have Windows ME; can I copy these files and use them??

Frank

Try:

Reinstalling Help and Support Center in Windows XP:
http://windowsxp.mvps.org/rebuildhelp.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
The Winhelponline Blog: http://www.winhelponline.com/blog
Windows® Troubleshooting: http://www.winhelponline.com
 
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