Help and Support in the start menu

  • Thread starter Thread starter Liebach
  • Start date Start date
L

Liebach

When I click on Help and Support in the start menu, Help is started, but I
get a message like this:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

And I can't find anything on Microsofts Homepage to solve the problem....

Any help will be very appreciated. Thank you!

Gudmund
 
Liebach said:
When I click on Help and Support in the start menu, Help is started, but I
get a message like this:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

And I can't find anything on Microsofts Homepage to solve the problem....

Any help will be very appreciated. Thank you!

Gudmund
Click to expand...

Hi Gudmund--

What problem is it that you're trying to solve?

CH
 
Liebach said:
When I click on Help and Support in the start menu, Help is started, but I
get a message like this:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

And I can't find anything on Microsofts Homepage to solve the problem....

Any help will be very appreciated. Thank you!

Gudmund
Click to expand...

Gudmund--

Is Vista Help and Support generally working? You can also access it on the
web by googling it.

CH
 
Well, before the Help and Support opened without this message and opened in
Fujitsu-Siemens as the first I saw, I don't know why it has changed???
 
Yes, help works allright, I can click on the icons and I can search, but I
am confused what has happened. I will examine your link, thank you.
 
Liebach said:
Yes, help works allright, I can click on the icons and I can search, but I
am confused what has happened. I will examine your link, thank you.
Click to expand...


You wrote:

When I click on Help and Support in the start menu, Help is started, but I
get a message like this:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

"Well, before the Help and Support opened without this message and opened in
Fujitsu-Siemens as the first I saw, I don't know why it has changed???"

I can't understand what this means.

Hi Liebach--

MSFT has made great improvements to Help and Support in Vista. It was
pretty good in XP and vastly underused by 98% of end users, because most of
the questions on the XP groups were answered there. But they are to be
commended I think, for making it more comprehensive. It doesn't answer all
questions, but it's pretty high quality. Having said that, there will be
some search topics it does not cover. I wonder if yours was one?

We all really want to help you, but having read over the thread twice more,
I don't know what the problem is. I don't understand the reference to
opening in Fujitsu-Siemens. You say it works but it doesn't open there.
What does that mean? Is that the OEM maker of your box?

If Help and Support works on your box, then what is it you need to fix?
Either I'm slow this morning, or you aren't clear what we can help you fix.

Maybe this will help:

Pages in Windows Vista Help and Support are not displayed correctly
http://www.winhelponline.com/articl...-and-Support-are-not-displayed-correctly.html

Let us know.

Best,

CH
 
No, you are not slow. But my "problem" is that the way Help and Support
opens now is different of how it used to be. I get this "error" message when
I open:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

Before it opened with informations from Fujitsu-Siememens which are the the
OEM maker of my box, and I could use it and see serial number of my pc etc.
and use Help and Support. I really don't know what has happened since that
has gone away and I now get the above messag when I open Help and Support.
Very strange... Remark: I can now also use Help and Support, but I want to
get rid of that message and go back to how it opened before.


Gudmund
 
Liebach said:
No, you are not slow. But my "problem" is that the way Help and Support
opens now is different of how it used to be. I get this "error" message
when I open:

The topic you are looking for is not available in this version of Windows.
For more information, try searching on http://www.microsoft.com.

Before it opened with informations from Fujitsu-Siememens which are the
the OEM maker of my box, and I could use it and see serial number of my pc
etc. and use Help and Support. I really don't know what has happened since
that has gone away and I now get the above messag when I open Help and
Support. Very strange... Remark: I can now also use Help and Support, but
I want to get rid of that message and go back to how it opened before.


Gudmund
Click to expand...
________________________
Okay--

Did Ramesh's fix help you? Did you try it?

Will doing an SFC fix it? Type cmd in the search box>rt. click>run as
admin>and at the cmd prompt type sfc /scannow. Perhaps scanning and subbing
an intact file or two for a corrupted file or two will get things back to
what they used to be.
or
Can't we fix it with System Restore using a restore point to before it
happened?

If not and Ramesh's fix didn't do the trick, try these (the point being
that Startup Repair's tools can fix broken Windows components, even when
starting up is not the problem.

Download Vista Repair Disk if you have no Vista DVD from MSFT
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:
http://www.bleepingcomputer.com/tutorials/tutorial142.html

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

1) First try 3 options from Startup Repair. If you have a Vista DVD then
restart with it in the drive>press any key to boot from it and run Startup
Repair. From Startup Repair you have 3 good tools with an excellent chance
of fixing your system. If you don't have a Vista DVD from which to boot to
Startup Repair, no problem, Download the .iso from the link below and
burn it, and you'll have the Microsoft Vista Repair Disk with Startup
Repair.

Download Vista Repair Disk
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

http://www.bleepingcomputer.com/tutorials/tutorial142.html

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

2) If Startup Repair does not get your Vista back, then use the 3 bootrec
commands from the command prompt available on the Statup Repair Menu:

The menu I refer to is in this set of directions with a grey background.

http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm

Those are:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuild BCD

3) If my second option doesn't work, then try System restore from the
Startup Repair list.

1) First try 3 options from Startup Repair. If you have a Vista DVD then
restart with it in the drive>press any key to boot from it and run Startup
Repair. From Startup Repair you have 3 good tools with an excellent chance
of fixing your system. If you don't have a Vista DVD from which to boot to
Startup Repair, no problem, Download the .iso from the link below and
burn it, and you'll have the Microsoft Vista Repair Disk with Startup
Repair.

Download Vista Repair Disk
http://neosmart.net/blog/2008/windows-vista-recovery-disc-download/

How to Use Startup Repair from the Vista DVD or the Repair Disk you make:

http://www.bleepingcomputer.com/tutorials/tutorial142.html

http://windowshelp.microsoft.com/Windows/en-US/Help/5c59f8c1-b0d1-4f1a-af55-74f3922f3f351033.mspx

2) If Startup Repair does not get your Vista back, then use the 3 bootrec
commands from the command prompt available on the Statup Repair Menu:

The menu I refer to is in this set of directions with a grey background.

http://vistahomepremium.windowsreinstall.com/repairstartup/repairstartup.htm

Those are:

bootrec /fixmbr
bootrec /fixboot
bootrec /rebuild BCD

3) If my second option doesn't work, then try System restore from theStartup
Repair list.

4) If by rare chance you have an actual Vista DVD, you can put it in, boot
from it>choose the Upgrade Option>choose your current broken Vista Drive and
try to do a repair install with the Vista DVD.

How To Perform a Repair Installation For Vista
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

5) If the above 3 tools don't work, then use the 4 tools available by
restarting your pc and tapping F8 once per second to get to the Windows
Advanced Options Menu.

From this menu click on 3 Safe Mode links to use System Restore. Make sure
you try all 3 if one doesn't work, because just one of them may work. Tap F8
to Reach Windows Advanced Options Menu Pictured Below:

http://media.photobucket.com/image/...ank/techbliss/Vista-Advanced-Boot-Options.jpg

Safe Mode
Safe Mode with Networking
Safe Mode with Command: At the prompt you would type the command to use for
system restore at the safe mode cmd prompt is:

%systemroot%\system32\restore\rstrui.exe

If these 3 tools don't work, you have one more you can try which is Last
Known Good Configuration.

Good luck,

CH
 
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