Help and Support.....GONE!!

[Glen]

I hope someone out there can help me. I cannot access
Help and Support on my Start Menu on Win XP. When I click
Help and Support a window box pops up that says "Windows
cannot find 'helpctr.exe' Make sure you typed the name
correctly, and then try again. To search for a file,
click the Start button, and then click Search."
Is there a way I can get Help and Support back?
I tried System Restore but it didn't work.

 

[Will Denny]

Hi

Try here:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

Courtesy of MVP Kelly.

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Will Denny
MS-MVP Windows - Shell/User


| I hope someone out there can help me. I cannot access
| Help and Support on my Start Menu on Win XP. When I click
| Help and Support a window box pops up that says "Windows
| cannot find 'helpctr.exe' Make sure you typed the name
| correctly, and then try again. To search for a file,
| click the Start button, and then click Search."
| Is there a way I can get Help and Support back?
| I tried System Restore but it didn't work.

 

[Matija Hrovat, Avtenta.Si]

Hi,
check if it exists in the folder:
%SystemRoot%\PCHealth\Helpctr\Binaries

If it's not missing try renaming it to Helpctr.old and rebooting you
computer.

If it's missing try expanding it via msconfig (Start/Run
It's located in <cd drive:>\i386 and it's called: HELPCTR.EX_

Also check that Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths
it should contain Reg Key: Helpctr.exe
It's default value should be:
%SystemRoot%\PCHealth\Helpctr\Binaries\Helpctr.exe


--

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Best Regards,
Matija Hrovat
Avtenta.SI
Microsoft Gold Certified Partner
for Support Services