Help and Support cannot display page?

[Guest]

When trying to diagnose network problems by scanning my computer in Help and
support an error comes up telling me it cannot access Web Page.

I have uninstalled Help and support and reinstalled Help and support but it
will not diagnose. I am running windows XP Professional. Does anyone know the
answer to this frustrating problem???

 

[Gerry Cornell]

Have you tried going online with Internet Explorer and then selecting
Help and Support.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Thank you for your reply. If you mean going on to "Diagnose Your connection
Problem" in Tools, yes that works. However when I go on Help and Support and
try to scan my computer from there I get the Box come up saying the Web page
is unavailable.

 

[Gerry Cornell]

No I have an Internet Explorer icon in my Quick Launch Tray, which I click
to go to
my Home Page BBC News. This has a time click so that I know when to refresh
if the time is wrong. Going Online before selecting Help and Support avoids
the
problem you describe. At least it does for me.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Thank you I tried that and it still came up Cannot Display the Page. It is
most puzzling I have tried every suggestion in the Help and Support section
of this Site with no luck. That's why I tried XP Performance and Maintenance
section. It looks as if I am stuck with the irritation.