Help! All in Wonder 8500DV

  • Thread starter Thread starter Earl Hokens
  • Start date Start date
E

Earl Hokens

I have been having a problem and I have not been able to resolve the
issue. I have uninstalled and re-installed. Rolled back drivers. Gone
back to the original s/w included in the box. I am getting no TV reception.

When doing a full channel scan with the initialization wizard I get:

the autoscan did not find any channels

I am using over air broacast signals. The antenna is fine and has been
confirmed with a TV. I am on DirectX 9c so the 9b patch fix is not the
issue.

Any ideas? Thanks for any help!
Earl
 
I am using over air broacast signals. The antenna is fine and has been
confirmed with a TV. I am on DirectX 9c so the 9b patch fix is not the
issue.
Try add channel manually.
SZ
 
Earl Hokens said:
I have been having a problem and I have not been able to resolve the issue.
I have uninstalled and re-installed. Rolled back drivers. Gone back to the
original s/w included in the box. I am getting no TV reception.

When doing a full channel scan with the initialization wizard I get:

the autoscan did not find any channels

I am using over air broacast signals. The antenna is fine and has been
confirmed with a TV. I am on DirectX 9c so the 9b patch fix is not the
issue.

Any ideas? Thanks for any help!
Earl

Have you used the card before successfully - what bought the problem on?
Have you tried both autoscan types (fast & slow - can't remember the exact
names)? Finally, is the card being used in the same country it was sold in
originally?

Paul
 
I seem to remember a couple of posts about WinXP SP2 users ahving this
problem receiving PAL. Don't know what the answer is but something to loolk
for if your situation warrants.

Tuner cards aren't as sensitive as a TV. You may need a preamp if you aren't
getting stong signals.

HTH
 
Earl Hokens said:
I have been having a problem and I have not been able to resolve the
issue. I have uninstalled and re-installed. Rolled back drivers. Gone
back to the original s/w included in the box. I am getting no TV reception.

When doing a full channel scan with the initialization wizard I get:

the autoscan did not find any channels

I am using over air broacast signals. The antenna is fine and has been
confirmed with a TV. I am on DirectX 9c so the 9b patch fix is not the
issue.

Any ideas? Thanks for any help!

Assuming your cables and such are connected, it's likely the scan is set for
Cable. Set it for Antenna. This setting is available on the same screen
where you do the Autoscan.

I suggest you use the latest video drivers, and the semi-latest software,
which is Multimedia Center 9.2. Version 9.3 does not work with the 8500dv.
It's kind of a pain to find it on ATI's web site now, but it's there, and it
works. I used it just the other day on a new install of my 8500dv.

Use ATI's removal tool to wipe out all the previous stuff.

Pagan
 
Yes, I've been using the card for upwards of 3 or 4 years now. It has
never given me a lick of trouble until now. I've tried both the scan
types and yes, it is still being used in the original country (USA).

Thanks for the suggestions.

Earl
 
I should be getting pretty strong signals. It has been working
previously and I'm very close to the transmitters. I don't get PAL I'm
getting NTSC.

Thanks for the suggestions.

Earl
 
Everything is hooked up and ready to go. I have the scan set for
Antenna (just for the heck of it I tried Cable too). I have not tried
MMC9.2 though. I've only gone up to 8.8. I suppose I should try that
one as well.

MMC8.8 comes with the uninstall tool from ATI and it does work nice. No
disk or registry clean up at all.

I ran the PC Check and everything comes out alright. I'll try the 9.2
version.

Thanks for the suggestion.

Earl
 
Just an update.

I tried MMC9.2 and I am getting the same thing, no channels found. Just
FYI, I have tested to see if I can still use the card for capture and
from a camcorder or from a web cam the card is operational. It is only
with the TV tuner that is not working.

Another note: as I installed the MMC9.2 software packages, the
wxp-catalyst-control-center-18115c
package would not install. It complained about some missing hardware.

Any other ideas?

Thanks!
Earl
 
Earl Hokens said:
Just an update.

I tried MMC9.2 and I am getting the same thing, no channels found. Just
FYI, I have tested to see if I can still use the card for capture and
from a camcorder or from a web cam the card is operational. It is only
with the TV tuner that is not working.

Another note: as I installed the MMC9.2 software packages, the
wxp-catalyst-control-center-18115c
package would not install. It complained about some missing hardware.

Any other ideas?

New drivers came out today. You might want to kick those around and see
what happens.

Well, it could be your antenna cable got messed up somehow. You might try
another one, or a set of rabbit ears, just to eliminate that. This is even
more likely if you unplugged the cable or moved the computer recently.

It's possible your tuner went bad. It doesn't happen often, but it's far
from unheard of. If memory serves, the 8500dv was the only card that used a
digital tuner. ATI went with analog after that, as well as before. There
might be a reason they quit using it. A couple years ago I had one go out
on my satellite receiver, which worked fine for three years before.

You might want to crack open your case and look for dust around the tuner,
and while your at it, the rest of the computer as well. I've heard folks
shudder with horror at the thought of using a vacuum cleaner inside a
computer case, along with the recommendation that you should only use
compressed air to clean, to avoid static electricity. Frankly, I just can't
see the difference between sucking air and blowing air. The electricity
isn't going to care, and blowing dirt from one side of the computer to the
other doesn't make much sense. Nor does it please the wife to have flying
dust balls fall all over the place.

Anyway, a good cleaning might do the trick, and it certainly can't hurt.

If it turns out the tuner is bad, you can always hook up a VCR, though you
certainly won't get the same functions. On the other hand, if you can't
live without the tuner, there are loads of people who wouldn't mind, and
you'll find them on Ebay.

While a good card, the 8500dv is a bit dated, and it's going to get worse
now that ATI quit supporting it in their later MMC releases. Eventually,
you aren't going to be able to use it at all. Having to upgrade it now,
especially if it has indeed started to die, might be a blessing for you.
The fan in mine pooped out when I put it in another system, so I might be
upgrading it myself.

By the way, I've been fiddling around with mine, hooked up to an HDTV, and
it's turning out to be a chore. Right now I have the fancy, large download
drivers. I'm going to take those out and install the smaller ones, which
I'm using on my main desktop. It could be they are the problem with both of
us. I've noticed some bugs, as ATI generally has whenever they release
something "New and Improved". In fact, when the 8500dv first came out, it
was practically unusable, even though I had the minimum requirements beat
twice over. Their Remote Wonder used 100% CPU resources whenever you moved
the pointer around, frames were dropping more than they were catching, and
lockups were common. Their latest driver package, the large one, cause me
much heartache and woe.

Pagan
 
So given that it was working faultlessly, did the problem just occur out of
the blue one day or was it after you made changes to the machine e.g. a
software reinstall? If the TV Application opens but you just get static as a
picture, then if there's definitely a working signal at the antenna
(assuming you've plugged in a TV to the exact same cable at the same
location and it worked fine - as you seem to indicate below you've done),
there's a chance the hardware has failed. Although at the time the 8500DV
was the only AIW to use a silicon tuner module (the 8500 AIW went back to a
standard tuner), I suspect that the latest AIW X800 and the newest TV
WonderT Elite use silicon tuners - their tuner modules are again very
compact like the size of that on the 8500DV. In order to confirm that its a
hardware fault I'd do as someone else suggested and rule out possible other
causes by cleaning the card with air/vacuum and a paint brush or similar.
I'd also back up all data and perform a complete from the ground up
re-install of the OS and just MMC 9.02, Catalyst 4.10 drivers (the last
recommended by ATI for use with this card and MMC 9.02 - see the MMC 9.02
download page) and the necessary prerequisites such as DirectX and
motherboard chipset and audio drivers etc. A simpler way to confirm if its a
hardware fault would be if you could borrow a similar 8500DV from someone to
test out in your machine (if you're lucky enough to have a willing friend
with such a card). Given that you've done lots of
installing/uninstalling/reinstalling trying to resolve this, a complete from
the ground up reinstall on a formatted HDD may be the way to go. Utilities
which are supposed to clear all traces of drivers and software often don't
perform as they should in my opinion (this includes the uninstall programs
built into software such as MMC and the ATI drivers) so I wouldn't rely on
those to get your machine back to an exact "before it was touched by ATI
software" state. Besides, if its a while since the machine had a fresh
install then you'll probably find it offers other benefits such a speed
increase and freed up HDD space.

I have an 8500DV (Universal PAL/SECAM version) and I have had the exact same
problem with a fresh install in the past - rebooting the machine and a
second attempt magically got stations detected where previously the card had
detected none and no other changes occurred in between. I haven't since
experienced the problem though and I'm using Cat 4.10 with MMC 9.02. on Win
XP Pro SP2.

Paul
 
Earl Hokens said:
I should be getting pretty strong signals. It has been working
previously and I'm very close to the transmitters. I don't get PAL I'm
getting NTSC.

Thanks for the suggestions.

Earl
Are you showing a Tuner in Device Manager and if so is it working properly?
Have you added anything that might cause an IRQ conflict?

Do you have the latest BIOS and chipset drivers? Last week I worked on a
computer that had "forgotten" one of it's com ports. Had to manually tell it
the port was there. Then when upgrading the BIOS, one of the fixes was a
hardware detection issue.
 
I see no indication that support for the 8500DV has been dropped in the
drivers released on 3/9/05.


Pagan wrote:
 
Look at what version of *MMC* is supported for the AIW cards below 9xxx
series - ATI stopped support for these cards at MMC 9.02. If you looked at
the old download page for MMC software it recommended Catalyst 4.10 Drivers
be used with MMC 9.02 for pre 9000 series AIWs - the newer pages make no
mention of this. The download page for MMC 9.02 still shows Catalyst 4.10 in
the same "block" as the MMC 9.02 download though. I'm going to give the
Catalyst 5.3 drivers a try with my 8500DV but I suspect that if they've
stopped development of MMC for the 8500DV, driver development for this
hardware will be the same. I'm sure it will install but I question whether
it will offer any advantages over 4.10 with regard to 8500 hardware.

Paul
 
Hey guys, thanks for all the information! As soon as I send this, I
will be shutting down and cleaning up the card. I actually cleaned a
bit inside but not with a vacuum or compressed air. I know what you
mean about the wife! Add dust allergies on top of that and its a recipe
for sleeping on the couch!

I have tried it with the VCR and with it passing the signal in through
the SVideo port things are fine but you're right, I lose a lot of
functionality. It is starting to sound like it is a failed tuner.

I actually have plans to replace the my entire system, it is definitely
dated. I'm a bit short on cash so if I can stretch it out a bit more
I'd like to do that. I have also planned on doing a fresh build of my
system. To Microsoft's credit, I haven't had to rebuild my XP system
yet where I'd have to rebuild my 98 systems at least a couple times a
year. I've been dreading that since I have so little time to play.

Did it occur out of the blue, yes and no. I upgraded Nero and it
stopped working. I rolled back my system to a prior restore point but
the problem persisted.

I do have a Tuner listed and the "device is working properly". No
conflicts.

Thanks again guys!

Earl

PS sorry for the slow replies, I'm working on the house and play time is
seriously limited.
 
Gentlemen, I thank you!

I took the card out and gave it a thorough cleaning. It didn't seem all
that dirty except for the fan. But I brushed it off and blew it off put
it back in and VIOLA! TV reception!

Thanks again for all the suggestions!

Earl
 
Back
Top