Having trouble getting norton anitvirus 2004 to install on my computer

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  • Start date Start date
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Guest

I have went around with the Norton AntiVirus. When I do what they tell me to, I just mess up my pc more. I get this error message when trying to install Norton AntiVirus 2004. "Norton AntiVirus NAVSetup has encountered a problem and needs to close." So I am unable to keep my computer safe. Here is some more information about my problem, which I know nothing about
Error Signature Please help me at the end of my rope here
AppName: navasetup.ex
ModVer: 5.1.2600.110

App Ver: 10.0.0.109 ModName: Kernel 32.dl
Offset: 001bf6

C:\DOCUME~1\JUDYGR~1.001\LOCALS~\TEMP\WER52A.tmp.dir00\appcomat.txt
 
have you tried to double click my computer-double click "c" double click document & settings double click your name folder,double click local setting, double click temp folder and delete everything in there. try installing norton again.
 
If you have any other antivirus program installed, you must uninstall it
before attempting to install Norton Antivirus. Also, if you have a computer
virus, it must be removed first.

Perform the following:

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606

How to install Norton AntiVirus or Norton AntiVirus Professional 2003/2004 from the hard drive
http://service1.symantec.com/SUPPOR...essional Edition&src=sg&pcode=nav&svy=&csm=no

Try Symantec's Automated Support Assistant
http://www.symantec.com/techsupp/nav/nav2004_pro_tasks.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------------------------


| I have went around with the Norton AntiVirus. When I do what they tell me to, I just mess up my pc more. I
get this error message when trying to install Norton AntiVirus 2004. "Norton AntiVirus NAVSetup has
encountered a problem and needs to close." So I am unable to keep my computer safe. Here is some more
information about my problem, which I know nothing about.
| Error Signature Please help me at the end of my rope here!
| AppName: navasetup.exe
| ModVer: 5.1.2600.1106
|
| App Ver: 10.0.0.109 ModName: Kernel 32.dll
| Offset: 001bf6a
|
| C:\DOCUME~1\JUDYGR~1.001\LOCALS~\TEMP\WER52A.tmp.dir00\appcomat.txt
 
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