having problems with hardware

  • Thread starter Thread starter bmcknight
  • Start date Start date
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bmcknight

I have a Mustek digital camera that I'm trying to use with
Windows 2000 Professional. I can't get my pictures to
transfer from the camera to the computer. I've talked to
Mustek support and she says I'm missing a driver for mass
storage that's supposed to be supplied by Microsoft. Could
this be true? I'm not very good on the computer, so it's
hard for me to troubleshoot. For some reason, the computer
isn't reading the camera. Would someone please help me?
Please be very basic in your responses. Thank you very
much. I've tried downloading a driver from Mustek, but the
technician said that Microsoft would automatically detect
it. She said when I go to My computer and double click, a
removable disc or media should pop up.Thanks in advance
for your help.
 
If the following is gobbledygook, take this question to
rec.photo.digital, where doubtless someone with the same model digicam
and OS will talk you through what you have to do.

You provided almost no useful info. However, if this camera or its
removable memory attach to the PC via a USB connection, you should:

1. make sure USB is enabled in the PC's BIOS. Look in the PC manual to
find out how to access and if necessary change BIOS settings. Pay close
attention to what you're doing; BIOS while simple is crucial to correct
PC operation. Once USB is enabled on the motherboard via the BIOS
setting, W2k will detect it and install the standard USB driver from its
standard library. To confirm this
go, via:
start|settings|controlpanel|administrativetools|computermanagement
to:
Device Manager,
and look for:
Universal Serial Bus Controllers,
and review the status of that hardware.

2. once successfully connected via USB, start W2k Explorer. You should
see a new "Removable Disk" device in the list of hard drives. This is
the camera (or memory card.) In Explorer, this device will behave
exactly like a disk drive; you can copy/move standard image files (JPEG,
TIFF, GIF etc) between the camera/memory and other hard drives just as
you would copy/move them between 2 hard drives. It's not complicated -
assuming you're dealing with an ordinary USB interface.
 
Check device manager for disk drives or unknown devices.

| I have a Mustek digital camera that I'm trying to use with
| Windows 2000 Professional. I can't get my pictures to
| transfer from the camera to the computer. I've talked to
| Mustek support and she says I'm missing a driver for mass
| storage that's supposed to be supplied by Microsoft. Could
| this be true? I'm not very good on the computer, so it's
| hard for me to troubleshoot. For some reason, the computer
| isn't reading the camera. Would someone please help me?
| Please be very basic in your responses. Thank you very
| much. I've tried downloading a driver from Mustek, but the
| technician said that Microsoft would automatically detect
| it. She said when I go to My computer and double click, a
| removable disc or media should pop up.Thanks in advance
| for your help.
 
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