V
Valerie
I have a desktop system from Gateway which came loaded
with XP. During the course of the week, I purchased a
new four-in-one printer, etc from HP. When I tried to
get rid of the old four-in-one software and install the
new product's software, I could not do it. After HOURS
with HP, they came to the conclusion that my XP was
flawed and needed to be reinstalled. I called Gateway,
who talked me through it. Now when I start my computer,
I get a DOS message asking to choose a program, both of
which say "Windows XP Home Edition." One is a "virgin"
version, as if it were right out of the box. The second
is the original XP. (which loaded the new software
without any more "help" from HP, it just was slow to do
so). I am now assuming that having XP on my computer
twice is eating a decent amount of memory. Is this
assumption correct? And how do I get rid of the "virgin"
XP that I just added thanks to the oh-so-stellar advice
that I received?
Thanks in advance for any help. I'm fairly computer-
savvy, as Jane Consumer goes. But this is outside of my
simple realm of existence.
with XP. During the course of the week, I purchased a
new four-in-one printer, etc from HP. When I tried to
get rid of the old four-in-one software and install the
new product's software, I could not do it. After HOURS
with HP, they came to the conclusion that my XP was
flawed and needed to be reinstalled. I called Gateway,
who talked me through it. Now when I start my computer,
I get a DOS message asking to choose a program, both of
which say "Windows XP Home Edition." One is a "virgin"
version, as if it were right out of the box. The second
is the original XP. (which loaded the new software
without any more "help" from HP, it just was slow to do
so). I am now assuming that having XP on my computer
twice is eating a decent amount of memory. Is this
assumption correct? And how do I get rid of the "virgin"
XP that I just added thanks to the oh-so-stellar advice
that I received?
Thanks in advance for any help. I'm fairly computer-
savvy, as Jane Consumer goes. But this is outside of my
simple realm of existence.