Has anybody got through to Belkin support ?

G

Gizzo

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I have tried 17 phone calls in the last 5 days to get an RMA to send a faulty product back. All I get is a recorded message apologising that there is nobody to answer my call !

Which is the correct explanation as to why they have not answered my calls or on line requests for RMAs ?;
a) They all on holiday.
b) They all disatisfied with the management and have quit.
c) They been swamped with a massive load of faulty products.
d) The management have underestimated the staffing level required to provide a reasonable service level.
e) The company is going the same way as Tiny and Time.
f) They have been abducted by aliens.
g) Some other reason.

Any other ideas ?
 
Have you tried requesting the RMA online? You can do it HERE.

I got through using the number 00 800 223 55 460 within a few seconds the other week...
 
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Finally got through

I have tried the online facility several times but have yet to receive a reply. However I finally got through in the early hours of this morning on the phone.

We went through all of the tests (yet again). Compared the faulty card with the working card and then they said they would assign an RMA. I thought yippee until they said that they would get back to me. I had foolishly thought that I would get an RMA number on the phone so that I could send the faulty product back for a replacement. Instead I have to sit and wait for an unspecified period for somebody to contact me.

I will keep you posted with the progress.
 
Sympathise with you dude, don't you just hate the hoops manufacturers make you jump through to get a decent response - they're very quick at taking your money!:(

Out of interest, did you try returning it and getting a replacement from where you bought it - or is it too old? - if not under consumer law they are responsible as they sold it, not the manufacturer.
 
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Belkin support progress

The product is too old to send back to the supplier hence the need to take up Belkin's lifetime warranty.

Good news - I have been emailed an RMA. I will post the faulty product back and see how quick they can turn it around.
 
Excellent news - let us know how quick they replace it....:thumb:
 
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