Hanging on shut down

  • Thread starter Thread starter Richard Thomas
  • Start date Start date
R

Richard Thomas

Ever since installing, my PC hangs on shut down with a
blue screen message saying that it cant shut down
properly. the only solution is to physically shut off the
PC. Any ideas?
 
Does the blue screen message list any driver or filename? For easier access
to the message--some such messages will be logged in the System Event log,
which you can see by right-clicking My Computer, and choosing Manage. Look
for Event logs and click the Plus to expand them. Open the System event log
and look for entries at the right time frame. You may be able to cut and
paste text to this thread.
 
Bill - the best event log I can associate with the shut
down simply states that the event log has been shut down.
I have posted another message earlier today with a copy
of the technical details from the blue screen - it reads:

Technical information reads '...***STOP: 0X0000000A
(0X000002DC, 0X000000FF, 0X00000000, 0X804E3B58)...'. The
only other reference is to the following
message '...IRQL_NOT_LESS_OR_EQUAL...'

Does this help?
 
Here's the general troubleshooting KB article for that stop message:

http://support.microsoft.com/default.aspx?scid=kb;en-us;314063

Although there are formal troubleshooting steps in the article, sometimes it
is most useful to read the general causes noted and think about those.

In this case they list either newly installed hardware, or 3rd party
software or drivers as likely causes.

I think my next step would be to use MSCONFIG's startup tab to triage
third-party drivers and see if you can spot the conflict--start by disabling
all third-party drivers (if you use a third-party software firewall,
disconnect from the Internet) and re-enable gradually. Or, you can see if
you can spot a "likely" candidate--I tend to suspect video drivers (as a
general rule--not for your specifics, particularly)--or, in this case, the
third-party firewall if you have one.

Alternatively--you can see whether updated drivers are available for some of
those items.

Dell actually has an app which you can run which will tell you whether you
have drivers in place that are implicated in crashes as turned in to
Microsoft's online crash analysis system. I tried it out on a Dell laptop
last night and it did name a driver, but I haven't been able to follow up
and actually find a replacement driver--this laptop isn't, in fact, having
any problems!

The other option, of course, is to uninstall the beta, and test again when
another build is released.

This is a lot of testing to do, I know--but I hope it'll be of some use to
you, and maybe the answer will come quickly.
 
I decided to uninstall spyware as there was no obvious
conflict in the event log. This didn't cure the problem
so I uninstalled graphic applications which I had updated
recently. After removing three apps (Win TV, Easy CD
Creator and Photostudio), problem went away but when
trying to re-intsall these apps, I find both my CD and
DVD drives don't work. Error code 19 and 41 respectively.
KB for code 19 suggests running 'check registry. but I
can't find this in XP.

Can you help?
 
THanks very much. both drives now repaired and I note the
cause was the uninstalling of CD Creator. Will start to
re-install apps before trying spyware again.

Signing off.

-----Original Message-----
314060 - CD-ROM Access Is Missing and Messages Cite
Click to expand...
Error Code 31, Code 32, Code 19, or Code 39:
 
Sadly, although both drives work, in Device Manager they
only show up as 'unknown' devices and consequently on re-
installing CD creator the application can't see the
drives.

Any ideas?
 
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