H E L P: No Printout via LAN Print Server

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Guest

The Problem:
I cannot print via my LAN Print Server - print job does not appear in
spooler. The HP printer works if connected direct to a PC USB port.

I have XP Pro SP2 installed on all PCs/Laptops in my Linksys LAN/WLAN.
Attached to the router is an Iomega HDD StorCenter with an integrated USB
Print Server to which I connected a HP ColorLaser. All firewalls, MAC filters
etc are off. I have full admin permissions.

The PCs are within MSHOME the HDD in WORKGROUP. I can access the HDD and I
am able to map directories. In the HDD rout directory I see the Print Server
printers Printer1 and Printer2.

Via Printers and Faxes > Add Printer I can add the Print Server printers.
Property settings are:
Sharing: off
Ports: \\Iomega-xxxx\Printer1
Bidirectional enabled
Advanced: Always available / print immediately

If I try to print a test page, the print job goes somwehere, no error
message. The print job does not appear in the spooler list.

I contact Iomega on a daily basis, their support stuff just say it should
work. HP and Linksys say not our problem.

Before I return the Iomega HDD I need to know if it is an XP issue.

Your solution is highly appreciated.

Rob
 
Disable Bi-Directional in the Ports tab first.

Check the system eventlog for print errors.

If you are not getting any errors, turn on Informational notifications in
Printers folder, File , Server Properties Advanced.


Does Iomega recommend netbios connections? \\printserverdevice\printer. Do
they support LPD or Raw printing? If LPD or raw support is available, you
could set this up targeting a Standard TCP/IP Port.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Alan,
thanks for your quick reply. Bi-directional is now disabled, Informational
notifications is turned on and I exhanged the Iomega HDD. The problem still
exist, however now we can narrow it down:

I get an DCOM error 10009: "DCOM was unable to communicate with the computer
dhcppc2 using any of the configured protocols".

Could you point me into the direction what to do.

I double checked that Norton and other firewall settings are off and MAC and
other filters on the router are off.

Rob

Alan Morris said:
Disable Bi-Directional in the Ports tab first.

Check the system eventlog for print errors.

If you are not getting any errors, turn on Informational notifications in
Printers folder, File , Server Properties Advanced.


Does Iomega recommend netbios connections? \\printserverdevice\printer. Do
they support LPD or Raw printing? If LPD or raw support is available, you
could set this up targeting a Standard TCP/IP Port.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Robby2412 said:
The Problem:
I cannot print via my LAN Print Server - print job does not appear in
spooler. The HP printer works if connected direct to a PC USB port.

I have XP Pro SP2 installed on all PCs/Laptops in my Linksys LAN/WLAN.
Attached to the router is an Iomega HDD StorCenter with an integrated USB
Print Server to which I connected a HP ColorLaser. All firewalls, MAC
filters
etc are off. I have full admin permissions.

The PCs are within MSHOME the HDD in WORKGROUP. I can access the HDD and I
am able to map directories. In the HDD rout directory I see the Print
Server
printers Printer1 and Printer2.

Via Printers and Faxes > Add Printer I can add the Print Server printers.
Property settings are:
Sharing: off
Ports: \\Iomega-xxxx\Printer1
Bidirectional enabled
Advanced: Always available / print immediately

If I try to print a test page, the print job goes somwehere, no error
message. The print job does not appear in the spooler list.

I contact Iomega on a daily basis, their support stuff just say it should
work. HP and Linksys say not our problem.

Before I return the Iomega HDD I need to know if it is an XP issue.

Your solution is highly appreciated.

Rob
Click to expand...
Click to expand...
 
Alan,
please ignore my previous note regrading DCOM 10009 error. I sorted that
out, forgot to reboot the system after installing the new HDD, but even with
the new HDD the printer is not responding.

I created a new Local Port: \\dhcppc2\printer1
The Test Page now appears for a split second as print job in the spooler
list, but no print out and no error message in the event log.

I created a Standard TCP/IP Port via Print Server Properties > Ports
Printer Name: Printer1
Protocol: RAW
Port no: 9100
Test Page appears as print job in the spooler list, but no print out. I get
an error message in the spooler list but not in the event log.

What should I do now ?

Rob

Alan Morris said:
Disable Bi-Directional in the Ports tab first.

Check the system eventlog for print errors.

If you are not getting any errors, turn on Informational notifications in
Printers folder, File , Server Properties Advanced.


Does Iomega recommend netbios connections? \\printserverdevice\printer. Do
they support LPD or Raw printing? If LPD or raw support is available, you
could set this up targeting a Standard TCP/IP Port.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Robby2412 said:
The Problem:
I cannot print via my LAN Print Server - print job does not appear in
spooler. The HP printer works if connected direct to a PC USB port.

I have XP Pro SP2 installed on all PCs/Laptops in my Linksys LAN/WLAN.
Attached to the router is an Iomega HDD StorCenter with an integrated USB
Print Server to which I connected a HP ColorLaser. All firewalls, MAC
filters
etc are off. I have full admin permissions.

The PCs are within MSHOME the HDD in WORKGROUP. I can access the HDD and I
am able to map directories. In the HDD rout directory I see the Print
Server
printers Printer1 and Printer2.

Via Printers and Faxes > Add Printer I can add the Print Server printers.
Property settings are:
Sharing: off
Ports: \\Iomega-xxxx\Printer1
Bidirectional enabled
Advanced: Always available / print immediately

If I try to print a test page, the print job goes somwehere, no error
message. The print job does not appear in the spooler list.

I contact Iomega on a daily basis, their support stuff just say it should
work. HP and Linksys say not our problem.

Before I return the Iomega HDD I need to know if it is an XP issue.

Your solution is highly appreciated.

Rob
Click to expand...
Click to expand...
 
can you ping the hostname on the print server device?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Robby2412 said:
Alan,
please ignore my previous note regrading DCOM 10009 error. I sorted that
out, forgot to reboot the system after installing the new HDD, but even
with
the new HDD the printer is not responding.

I created a new Local Port: \\dhcppc2\printer1
The Test Page now appears for a split second as print job in the spooler
list, but no print out and no error message in the event log.

I created a Standard TCP/IP Port via Print Server Properties > Ports
Printer Name: Printer1
Protocol: RAW
Port no: 9100
Test Page appears as print job in the spooler list, but no print out. I
get
an error message in the spooler list but not in the event log.

What should I do now ?

Rob

Alan Morris said:
Disable Bi-Directional in the Ports tab first.

Check the system eventlog for print errors.

If you are not getting any errors, turn on Informational notifications in
Printers folder, File , Server Properties Advanced.


Does Iomega recommend netbios connections? \\printserverdevice\printer.
Do
they support LPD or Raw printing? If LPD or raw support is available,
you
could set this up targeting a Standard TCP/IP Port.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Robby2412 said:
The Problem:
I cannot print via my LAN Print Server - print job does not appear in
spooler. The HP printer works if connected direct to a PC USB port.

I have XP Pro SP2 installed on all PCs/Laptops in my Linksys LAN/WLAN.
Attached to the router is an Iomega HDD StorCenter with an integrated
USB
Print Server to which I connected a HP ColorLaser. All firewalls, MAC
filters
etc are off. I have full admin permissions.

The PCs are within MSHOME the HDD in WORKGROUP. I can access the HDD
and I
am able to map directories. In the HDD rout directory I see the Print
Server
printers Printer1 and Printer2.

Via Printers and Faxes > Add Printer I can add the Print Server
printers.
Property settings are:
Sharing: off
Ports: \\Iomega-xxxx\Printer1
Bidirectional enabled
Advanced: Always available / print immediately

If I try to print a test page, the print job goes somwehere, no error
message. The print job does not appear in the spooler list.

I contact Iomega on a daily basis, their support stuff just say it
should
work. HP and Linksys say not our problem.

Before I return the Iomega HDD I need to know if it is an XP issue.

Your solution is highly appreciated.

Rob
Click to expand...
Click to expand...
Click to expand...
 
Alan,

the Print Server problem is within the Iomega StorCenter HDD. The Iomega
Developer Center called me and admitted it is their product. Now I am sitting
with them to resolve the issue, it seems that I am not alone having the
problem.

Thanks for your help

Rob

Alan Morris said:
can you ping the hostname on the print server device?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Robby2412 said:
Alan,
please ignore my previous note regrading DCOM 10009 error. I sorted that
out, forgot to reboot the system after installing the new HDD, but even
with
the new HDD the printer is not responding.

I created a new Local Port: \\dhcppc2\printer1
The Test Page now appears for a split second as print job in the spooler
list, but no print out and no error message in the event log.

I created a Standard TCP/IP Port via Print Server Properties > Ports
Printer Name: Printer1
Protocol: RAW
Port no: 9100
Test Page appears as print job in the spooler list, but no print out. I
get
an error message in the spooler list but not in the event log.

What should I do now ?

Rob

Alan Morris said:
Disable Bi-Directional in the Ports tab first.

Check the system eventlog for print errors.

If you are not getting any errors, turn on Informational notifications in
Printers folder, File , Server Properties Advanced.


Does Iomega recommend netbios connections? \\printserverdevice\printer.
Do
they support LPD or Raw printing? If LPD or raw support is available,
you
could set this up targeting a Standard TCP/IP Port.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

The Problem:
I cannot print via my LAN Print Server - print job does not appear in
spooler. The HP printer works if connected direct to a PC USB port.

I have XP Pro SP2 installed on all PCs/Laptops in my Linksys LAN/WLAN.
Attached to the router is an Iomega HDD StorCenter with an integrated
USB
Print Server to which I connected a HP ColorLaser. All firewalls, MAC
filters
etc are off. I have full admin permissions.

The PCs are within MSHOME the HDD in WORKGROUP. I can access the HDD
and I
am able to map directories. In the HDD rout directory I see the Print
Server
printers Printer1 and Printer2.

Via Printers and Faxes > Add Printer I can add the Print Server
printers.
Property settings are:
Sharing: off
Ports: \\Iomega-xxxx\Printer1
Bidirectional enabled
Advanced: Always available / print immediately

If I try to print a test page, the print job goes somwehere, no error
message. The print job does not appear in the spooler list.

I contact Iomega on a daily basis, their support stuff just say it
should
work. HP and Linksys say not our problem.

Before I return the Iomega HDD I need to know if it is an XP issue.

Your solution is highly appreciated.

Rob
Click to expand...
Click to expand...
Click to expand...
 
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