GTA San Andreas

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Guest

Have been playing the brilliant GTA San Andreas for about a week now (ever
since its release) but this afternoon it has just halted and frozen the
computer with a blue screen. This happens at any time from one minute into
the game up to an hour but, confusingly, has only started to happen today
after a weeks solid trouble-free gaming?!
On resetting the system a little window pops up with a message saying that
Windows has recovered from a serious error and has written a log file file to
my TEMP directory. What do I do with that information?
Nothing else seems amiss with my system and all drivers etc. seem to be up
to date.
Any hints?
 
Hi Krasha,

Since that problem just started happening recently, try a System Restore.

How to use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


| Have been playing the brilliant GTA San Andreas for about a week now (ever
| since its release) but this afternoon it has just halted and frozen the
| computer with a blue screen. This happens at any time from one minute into
| the game up to an hour but, confusingly, has only started to happen today
| after a weeks solid trouble-free gaming?!
| On resetting the system a little window pops up with a message saying that
| Windows has recovered from a serious error and has written a log file file to
| my TEMP directory. What do I do with that information?
| Nothing else seems amiss with my system and all drivers etc. seem to be up
| to date.
| Any hints?
|
 
Okay. I got home and tried the System Restore back to a few days ago (a while
before the blue screen problem) and played for over an hour before it did it
again!

Obviously I was several game saves back and playing 'forward' again but for
some reason there I was staring at a blue screen.

I've sent a error log to Rockstar Games but have yet to receive a reply.

Anything else I might try?

Ta,

Graham
 
Hi Krasha,

Is the crash occurring in the same place in the game as before?
If so, then Rockstar might have a game update to correct the
issue, or you might be able to find a saved game online from
another player who's reached just beyond the crash point.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Okay. I got home and tried the System Restore back to a few days ago (a while
| before the blue screen problem) and played for over an hour before it did it
| again!
|
| Obviously I was several game saves back and playing 'forward' again but for
| some reason there I was staring at a blue screen.
|
| I've sent a error log to Rockstar Games but have yet to receive a reply.
|
| Anything else I might try?
|
| Ta,
|
| Graham
 
Thought I'd solved it by re-loading a few drivers because last night and for
an hour this morning it ran with no problems but has just conked out again
with a blue screen.
I can't see that there is anything similar in the game that causes any of
the crashes - it can be a little as a minute into the game or a couple of
hours. I usually have time to play a bit further each time and save the game
again.

Does it help if I attach the Windows error file that is created?

I'm still waiting for a reply from Rockstar.

Thanks for any help

Graham
 
Hi Krasha,

The following applies to most games in general, and not just to the games that
may be listed in the KB Article referred to in this post.

SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:

..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.

Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________



| Thought I'd solved it by re-loading a few drivers because last night and for
| an hour this morning it ran with no problems but has just conked out again
| with a blue screen.
| I can't see that there is anything similar in the game that causes any of
| the crashes - it can be a little as a minute into the game or a couple of
| hours. I usually have time to play a bit further each time and save the game
| again.
|
| Does it help if I attach the Windows error file that is created?
|
| I'm still waiting for a reply from Rockstar.
|
| Thanks for any help
|
| Graham
|
|
 
Hi Jim,

Well I worked my way through that entire list of stuff to try but amid a
flurry of profanity it has just stopped at a blue screen again! Grrr!

I got an answer from Rockstar which suggested that all my drivers and
suchlike are up to date but I should update the firmware for my DVD drive
which I've done but obviously to no effect. I'll try them again for a further
suggestion but in the meantime this is just an excerpt from the error log
that Windows creates - does it mean anything to you?

Server=watson.microsoft.com
UI LCID=1033
Flags=1696082
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL
Stage2URL=/dw/bluetwo.asp?BCCode=1000000a&BCP1=FFFE8080&BCP2=00000002&BCP3=00000001&BCP4=806EE2DC&OSVer=5_1_2600&SP=2_0&Product=768_
DataFiles=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\Mini062405-03.dmp|C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\sysdata.xml
ErrorSubPath=blue
DirectoryDelete=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00

There is another couple of larger files created that I could forward somehow
if that may help.

Thanks for your help,

Graham (Krasha) King
 
Hi Krasha,

There are some good folks from Microsoft who have found time
to analyse crash dump logs in the past, perhaps if you create a
new thread reaching out for a Microsoft Crash Analysis, they
might see your request and give your their email to forward it to.

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

| Hi Jim,
|
| Well I worked my way through that entire list of stuff to try but amid a
| flurry of profanity it has just stopped at a blue screen again! Grrr!
|
| I got an answer from Rockstar which suggested that all my drivers and
| suchlike are up to date but I should update the firmware for my DVD drive
| which I've done but obviously to no effect. I'll try them again for a further
| suggestion but in the meantime this is just an excerpt from the error log
| that Windows creates - does it mean anything to you?
|
| Server=watson.microsoft.com
| UI LCID=1033
| Flags=1696082
| Brand=WINDOWS
| TitleName=Microsoft Windows
| DigPidRegPath=HKLM\Software\Microsoft\Windows
| NT\CurrentVersion\DigitalProductId
| ErrorText=A log of this error has been created.
| HeaderText=The system has recovered from a serious error.
| Stage2URL=
|
Stage2URL=/dw/bluetwo.asp?BCCode=1000000a&BCP1=FFFE8080&BCP2=00000002&BCP3=00000001&BCP4=806EE2DC&OSVer=5_1_2600&SP=2_0&Product=768_1
|
DataFiles=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\Mini062405-03.dmp|C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00\sysdata.xml
| ErrorSubPath=blue
| DirectoryDelete=C:\DOCUME~1\Graham\LOCALS~1\Temp\WER7f2b.dir00
|
| There is another couple of larger files created that I could forward somehow
| if that may help.
|
| Thanks for your help,
|
| Graham (Krasha) King
 
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