Group List message fails, WM Vista HP SP2

  • Thread starter Thread starter bagger
  • Start date Start date
B

bagger

sending a message with pix to a group of 80 addresses, gets hung in the
outbox, message is;

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From Alplaus',
Account: 'pop-server.nycap.rr.com', Server: 'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like understood
my question.
Also, what is the purpose of the pin in the lower right hand corner of the
trouble dialog box?
tia
 
HIPS is security software used on a server. The most likely cause
for this issue is an excessive number of recipients. Have you tried
cutting your distribution list in half, thereby sending to only 40 at a time?
You didn't say, but I assume there is no problem with sending to a
much smaller number of recipients.

The purpose of the pushpin is to toggle between holding an error
report open indefinitely or to have it close much sooner.
 
Nope, didn't work, split down to 39 members, note sending under bcc: to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550 Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

Bruce Hagen said:
Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
sending a message with pix to a group of 80 addresses, gets hung in the
outbox, message is;

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server: 'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner of
the
trouble dialog box?
tia
Click to expand...

.
Click to expand...
 
Are you connected directly to RR when you send? 550 is a relaying error.

http://www.insideoe.com/problems/errors.htm#relay550
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc: to
hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

Bruce Hagen said:
Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
sending a message with pix to a group of 80 addresses, gets hung in
the
outbox, message is;

The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner
of
the
trouble dialog box?
tia
Click to expand...

.
Click to expand...
Click to expand...
 
You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc: to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550 Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

Bruce Hagen said:
Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
sending a message with pix to a group of 80 addresses, gets hung in the
outbox, message is;

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server: 'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner of
the
trouble dialog box?
tia
Click to expand...

.
Click to expand...
Click to expand...
 
I'm connected via a dlink router to the RR cable modem to the cable which
shares other people in the community before it hits the server as I
understand it. I just sent another small text msg of 3KB to a grp list of 13
which delivered OK. The other grp list of 39 (now) has text & pix of about
100KB.
I've also have been sending & receiving individual mail OK, only for about
10 ten days as this is a newer computer.
Thanks again for helping on this.


Bruce Hagen said:
Are you connected directly to RR when you send? 550 is a relaying error.

http://www.insideoe.com/problems/errors.htm#relay550
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc: to
hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

Bruce Hagen said:
Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung in
the
outbox, message is;

The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner
of
the
trouble dialog box?
tia

.
Click to expand...
Click to expand...

.
Click to expand...
 
See my response of about an hour ago.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


bagger said:
I'm connected via a dlink router to the RR cable modem to the cable which
shares other people in the community before it hits the server as I
understand it. I just sent another small text msg of 3KB to a grp list of 13
which delivered OK. The other grp list of 39 (now) has text & pix of about
100KB.
I've also have been sending & receiving individual mail OK, only for about
10 ten days as this is a newer computer.
Thanks again for helping on this.


Bruce Hagen said:
Are you connected directly to RR when you send? 550 is a relaying error.

http://www.insideoe.com/problems/errors.htm#relay550
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc: to
hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung in
the
outbox, message is;

The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner
of
the
trouble dialog box?
tia

.
Click to expand...

.
Click to expand...
Click to expand...
 
but shouldn't mail be delivered to the valid addresses in the group? some
of these addresses on this group are only used once per year (Christmas).
OE6 express allowed that. You mean I have to test all addresses in the group
before sending?
tia

Gary VanderMolen (MVP) said:
You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc: to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550 Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL): No,
Server Error: 550, Error Number: 0x800CCC79

Bruce Hagen said:
Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung in the
outbox, message is;

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server: 'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand corner of
the
trouble dialog box?
tia

.
Click to expand...
Click to expand...
.
Click to expand...
 
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in the
group
before sending?
tia

Gary VanderMolen (MVP) said:
You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


bagger said:
Nope, didn't work, split down to 39 members, note sending under bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.
Click to expand...
.
Click to expand...
Click to expand...
 
OK, then can you recommend a good email validation software package to test
emails on my group lists?
tia


Bruce Hagen said:
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in the
group
before sending?
tia

Gary VanderMolen (MVP) said:
You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Nope, didn't work, split down to 39 members, note sending under bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.

.
Click to expand...
Click to expand...

.
Click to expand...
 
I have never needed one, so I have never used one. Google has a lot of
hits.
http://www.google.com/search?hl=en&...valid&aq=1&oq=check+if+email+address+&aqi=g10
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
OK, then can you recommend a good email validation software package to
test
emails on my group lists?
tia


Bruce Hagen said:
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in
the
group
before sending?
tia

:

You are making progress, believe it or not. The error message is
quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Nope, didn't work, split down to 39 members, note sending under
bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might
not
be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25,
Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that
you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets
hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help
solving
this
problem, go to Help, search for "Troubleshoot Windows Mail",
and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound
like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.

.
Click to expand...

.
Click to expand...
Click to expand...
 
Bruce & Gary,
thanks for the help, i finally had success sending my group lists,
apparently any 'road runner' invalid addresses, would not forward the mail.
once i removed 2 of those from the list, mail was forwarded even though other
addresses (not rr, approx 7) were not deliverable (being bad i assume). now
i will remove all invalid addresses.
happy new year

Bruce Hagen said:
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in the
group
before sending?
tia

Gary VanderMolen (MVP) said:
You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Nope, didn't work, split down to 39 members, note sending under bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.

.
Click to expand...
Click to expand...

.
Click to expand...
 
YW. Glad you got it resolved.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
Bruce & Gary,
thanks for the help, i finally had success sending my group lists,
apparently any 'road runner' invalid addresses, would not forward the
mail.
once i removed 2 of those from the list, mail was forwarded even though
other
addresses (not rr, approx 7) were not deliverable (being bad i assume).
now
i will remove all invalid addresses.
happy new year

Bruce Hagen said:
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in
the
group
before sending?
tia

:

You are making progress, believe it or not. The error message is
quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Nope, didn't work, split down to 39 members, note sending under
bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might
not
be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject
'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25,
Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that
you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets
hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help
solving
this
problem, go to Help, search for "Troubleshoot Windows Mail",
and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port:
25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound
like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.

.
Click to expand...

.
Click to expand...
Click to expand...
 
You're very welcome. Thanks for reporting back.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


bagger said:
Bruce & Gary,
thanks for the help, i finally had success sending my group lists,
apparently any 'road runner' invalid addresses, would not forward the mail.
once i removed 2 of those from the list, mail was forwarded even though other
addresses (not rr, approx 7) were not deliverable (being bad i assume). now
i will remove all invalid addresses.
happy new year

Bruce Hagen said:
Some servers, when sending to multiple recipients, will reject only a
"bad" address and send the rest on.

Other servers will reject the entire batch, which it seems to be what
happening here.

It is not a WinMail issue.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


bagger said:
but shouldn't mail be delivered to the valid addresses in the group?
some
of these addresses on this group are only used once per year
(Christmas).
OE6 express allowed that. You mean I have to test all addresses in the
group
before sending?
tia

:

You are making progress, believe it or not. The error message is quite
different this time, indicating that the first problem (too many
recipients)
has been resolved.
The current issue is due to one or more of your recipients having
changed their email address. I tested the email address
(e-mail address removed) and it is indeed invalid.

--
Gary VanderMolen, Microsoft MVP (Mail)
http://mvp.support.microsoft.com/default.aspx/profile/vandermolen


Nope, didn't work, split down to 39 members, note sending under bcc:
to hide
addresses, here is the new message;
The message could not be sent. The authentication setting might not
be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'from
Alplaus', Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com', Protocol: SMTP, Server Response: '550
Invalid
mailbox: (e-mail address removed) [R0109005]', Port: 25, Secure(SSL):
No,
Server Error: 550, Error Number: 0x800CCC79

:

Try splitting it in two groups of 40, and also see this about RR
restrictions.

http://www.emailquestions.com/road-...ing-limits-time-warner-road-runner-email.html

Also, make sure e-mail scanning is disabled in your AV, and that you
do
not have more than 1 firewall running.
--
Bruce Hagen
MS-MVP [Mail]
Imperial Beach, CA


sending a message with pix to a group of 80 addresses, gets hung
in the
outbox, message is;

The message could not be sent. The authentication setting might
not be
correct for your outgoing e-mail [SMTP] server. For help solving
this
problem, go to Help, search for "Troubleshoot Windows Mail", and
read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'From
Alplaus',
Account: 'pop-server.nycap.rr.com', Server:
'smtp-server.nycap.rr.com',
Protocol: SMTP, Server Response: '554 Disabled by HIPS', Port: 25,
Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC79

xxxxx inserted to protect the user,
called the ISP, claims 100 is max, but ISP rep didn't sound like
understood
my question.
Also, what is the purpose of the pin in the lower right hand
corner of
the
trouble dialog box?
tia

.

.
Click to expand...

.
Click to expand...
Click to expand...
 
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Top