Grey box with contacts, no address book

  • Thread starter Thread starter Jen
  • Start date Start date
J

Jen

Hi, first time here so please be kind if I don't ask this correctly. I have
searched your forum to no avail. I have Windows Vista, Outlook 2007 on my
new computer. All of my contacts are present but when I try to select
them(as I read in many other posts) to show this folder as an email address
book the book is grayed out and I am unable to select. I am not the most
computer savy' but is there a way I can fix this?

I appreciate your time and effort to help me.
 
This is a frequent problem we've seen in Outlook 2007 when users migrate
their data incorrectly to a new installation. How did you do that?
 
If you are using Outlook 2007 and the the checkbox is grayed, you'll need to
make a new profile as you can't add the Outlook Address Book service due to
a bug.


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
Actually, you can add the service if it's never been added before. You just
can't remove a corrupt service to repair it.

--
Russ Valentine
[MVP-Outlook]
Diane Poremsky said:
If you are using Outlook 2007 and the the checkbox is grayed, you'll need
to make a new profile as you can't add the Outlook Address Book service
due to a bug.


--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.


Jen said:
Hi, first time here so please be kind if I don't ask this correctly. I
have
searched your forum to no avail. I have Windows Vista, Outlook 2007 on
my
new computer. All of my contacts are present but when I try to select
them(as I read in many other posts) to show this folder as an email
address
book the book is grayed out and I am unable to select. I am not the most
computer savy' but is there a way I can fix this?

I appreciate your time and effort to help me.
Click to expand...
Click to expand...
 
I transferred my info with the transfer cord Dell provided with our new
computer. I also looked at that tabbed section Vince asked about and it
listed and Outlook adress book and a moblie address book.

How would I create a new profile? And what exactly do you mean by new
profile?
 
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