Grayed out boxes

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Guest

I have tried this and it doesn't seem to have the desired effect for me,
basically i have the same problem as described often on these forums and
have followed all the
advice given so far. However I get stuck when i have to choose to set up a
new address book as an error message comes up saying "The account you have
added is not fully configured, it might not work until re-configured
correctly" I then only have the option to cancel?

also if i go to properties on the contacts i cannot set it as a place to
look for addresses as the option is greyed out.
 
sorry i originally posted this as a reply to an earlier question.
I will try and explain.

I have just upgraded to office XP from office 2000.

The address book will not function (as has been noted many times on this
forum) I have tried your previously suggested fix, but i run into a couple of
snags.

1. when I try to set up a new address book as an error message comes up
saying "The account you have added is not fully configured, it might not work
until re-configured correctly" I then only have the option to cancel? i
cannot move onto next i just have to cancel.

also if i go to properties on the contacts folder and try to change it to a
destination for my address book the button is Grayed out (Not available)

2. If I try and search for my address book the drop down lists that should
have the address book in are completely blank.

I hope this is more coherent.

Bobby b


Russ Valentine said:
Post a coherent question.
You have tried what?
--
Russ Valentine
[MVP-Outlook]
Bobby B said:
I have tried this and it doesn't seem to have the desired effect for me,
basically i have the same problem as described often on these forums and
have followed all the
advice given so far. However I get stuck when i have to choose to set up a
new address book as an error message comes up saying "The account you have
added is not fully configured, it might not work until re-configured
correctly" I then only have the option to cancel?

also if i go to properties on the contacts i cannot set it as a place to
look for addresses as the option is greyed out.
Click to expand...
Click to expand...
 
You must create a new profile when you do an upgrade installation.
http://support.microsoft.com/kb/287072/

--
Russ Valentine
[MVP-Outlook]
Bobby B said:
sorry i originally posted this as a reply to an earlier question.
I will try and explain.

I have just upgraded to office XP from office 2000.

The address book will not function (as has been noted many times on this
forum) I have tried your previously suggested fix, but i run into a couple
of
snags.

1. when I try to set up a new address book as an error message comes up
saying "The account you have added is not fully configured, it might not
work
until re-configured correctly" I then only have the option to cancel? i
cannot move onto next i just have to cancel.

also if i go to properties on the contacts folder and try to change it to
a
destination for my address book the button is Grayed out (Not available)

2. If I try and search for my address book the drop down lists that should
have the address book in are completely blank.

I hope this is more coherent.

Bobby b


Russ Valentine said:
Post a coherent question.
You have tried what?
--
Russ Valentine
[MVP-Outlook]
Bobby B said:
I have tried this and it doesn't seem to have the desired effect for me,
basically i have the same problem as described often on these forums
and
have followed all the
advice given so far. However I get stuck when i have to choose to set
up a
new address book as an error message comes up saying "The account you
have
added is not fully configured, it might not work until re-configured
correctly" I then only have the option to cancel?

also if i go to properties on the contacts i cannot set it as a place
to
look for addresses as the option is greyed out.
Click to expand...
Click to expand...
Click to expand...
 
Many Thanks Russ, works a treat now. very grateful and coherent!

Russ Valentine said:
You must create a new profile when you do an upgrade installation.
http://support.microsoft.com/kb/287072/

--
Russ Valentine
[MVP-Outlook]
Bobby B said:
sorry i originally posted this as a reply to an earlier question.
I will try and explain.

I have just upgraded to office XP from office 2000.

The address book will not function (as has been noted many times on this
forum) I have tried your previously suggested fix, but i run into a couple
of
snags.

1. when I try to set up a new address book as an error message comes up
saying "The account you have added is not fully configured, it might not
work
until re-configured correctly" I then only have the option to cancel? i
cannot move onto next i just have to cancel.

also if i go to properties on the contacts folder and try to change it to
a
destination for my address book the button is Grayed out (Not available)

2. If I try and search for my address book the drop down lists that should
have the address book in are completely blank.

I hope this is more coherent.

Bobby b


Russ Valentine said:
Post a coherent question.
You have tried what?
--
Russ Valentine
[MVP-Outlook]
I have tried this and it doesn't seem to have the desired effect for me,
basically i have the same problem as described often on these forums
and
have followed all the
advice given so far. However I get stuck when i have to choose to set
up a
new address book as an error message comes up saying "The account you
have
added is not fully configured, it might not work until re-configured
correctly" I then only have the option to cancel?

also if i go to properties on the contacts i cannot set it as a place
to
look for addresses as the option is greyed out.
Click to expand...
Click to expand...
Click to expand...
 
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