B said:Everytime I go to a street on Google Street maps the screen
comes up black
I have installed all the Adobe readers and Flash
My computer never used to do this.
Help would be appreciated.
Shenan Stanley said:Not sure how this is a "Windows XP Basics" issue.
The software in question is Google Maps?
http://maps.google.com/support/bin/topic.py?hl=en&topic=10781
Maybe:
http://www.google.com/support/forum/p/maps?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=maps
Specifically:
http://www.google.com/support/forum/p/maps/label?lid=469704f9c639894a&hl=en
Also - supply some basic information:
First - please verify the exact edition, version and architecture of
Windows XP you have:
Press and hold down the Windows key on your keyboard and then press the
"Pause/Break" key. Let go of both. This is equivalent in Windows XP to
having right-clicked on the "My Computer" icon and chosen "Properties"
from the menu that appears. When the new window appears - ensure you are
under the "General" tab. Is there *anything* in there to indicate you
have a 64-bit version of Windows XP, like the words, "Windows XP
Professional x64 Edition Version"?
If there is, let everyone here know this and stop the quest - as you have
no
SP3 for your operating system.
If there is not, let everyone here know this and continue the quest.
Next we will get the edition and version information...
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the general
(Operating System name and edition) while the line starting with the word
"version" will give you the rest of the story. Post _both_ in response
to this message verbatim. No paraphrasing - instead - ensure
character-for-character copying.
What version of Internet Explorer are you currently using? Easy to find
out. Open Internet Explorer and while that is in-focus, press and hold
the "ALT" key on your keyboard. With the "ALT" key still pressed, press
(just once, no holding) the "H" key. Now, with the "ALT" key still
pressed, press (just once, no holding) the "A" key. That will bring up
the "About Internet Explorer" window. It will give you the exact version
you are using - repeat what you see there in response to this message.
And perform some basic troubleshooting:
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.
After running those things and cleaning up - uninstall the following:
- Any/All versions of Adobe Acrobat (Reader and/or Full)
- Any/All versions of Adobe Flash Player
- Any/All versions of Adobe Shockwave Player
Reboot and logon as administrative user.
Install the latest version of the above three items:
- Adobe Reader 9.2
http://www.adobe.com/go/EN_US-H-GET-READER
- Adobe Flash Player
http://www.adobe.com/go/EN_US-H-GET-FLASH
- Adobe Shockwave Player
http://www.adobe.com/go/EN_US-H-GET-SHOCKWAVE
Reset the Internet Explorer settings...
How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737
Reboot for good measure.
(BTW - I don't believe Reader or Shockwave are even needed for what you
are doing - but in order to ensure everything is clean that has to do with
Adobe - I would follow those instructions.)
Have you tried an alternative browser?
B said:Everytime I go to a street on Google Street maps the screen
comes up black
I have installed all the Adobe readers and Flash
My computer never used to do this.
Help would be appreciated.
Shenan said:Not sure how this is a "Windows XP Basics" issue.
The software in question is Google Maps?
http://maps.google.com/support/bin/topic.py?hl=en&topic=10781
Maybe:
http://www.google.com/support/forum/p/maps?hl=en&utm_source=HC&utm_medium=leftnav&utm_campaign=maps
Specifically:
http://www.google.com/support/forum/p/maps/label?lid=469704f9c639894a&hl=en
Also - supply some basic information:
First - please verify the exact edition, version and architecture of
Windows XP you have:
Press and hold down the Windows key on your keyboard and then press
the "Pause/Break" key. Let go of both. This is equivalent in
Windows XP to having right-clicked on the "My Computer" icon and
chosen "Properties" from the menu that appears. When the new
window appears - ensure you are under the "General" tab. Is there
*anything* in there to indicate you have a 64-bit version of Windows XP,
like the words, "Windows XP Professional x64 Edition Version"?
Next we will get the edition and version information...
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the
general (Operating System name and edition) while the line starting
with the word "version" will give you the rest of the story. Post
_both_ in response to this message verbatim. No paraphrasing
- instead - ensure character-for-character copying.
What version of Internet Explorer are you currently using? Easy to
find out. Open Internet Explorer and while that is in-focus, press
and hold the "ALT" key on your keyboard. With the "ALT" key still
pressed, press (just once, no holding) the "H" key. Now, with the
"ALT" key still pressed, press (just once, no holding) the "A" key.
That will bring up the "About Internet Explorer" window. It will give
you the exact version you are using - repeat what you see there in
response to this message.
And perform some basic troubleshooting:
Download, install, run, update and perform a full scan with the
following (freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the
following (freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
You may find nothing, you may find only cookies, you may think it
is a waste of time - but if you do all this and report back here
with what you do/don't find as you are doing all of it - you are
adding more pieces to the puzzle and the entire picture just may
become clearer and your problem resolved.
After running those things and cleaning up - uninstall the
following:
- Any/All versions of Adobe Acrobat (Reader and/or Full)
- Any/All versions of Adobe Flash Player
- Any/All versions of Adobe Shockwave Player
Reboot and logon as administrative user.
Install the latest version of the above three items:
- Adobe Reader 9.2
http://www.adobe.com/go/EN_US-H-GET-READER
- Adobe Flash Player
http://www.adobe.com/go/EN_US-H-GET-FLASH
- Adobe Shockwave Player
http://www.adobe.com/go/EN_US-H-GET-SHOCKWAVE
Reset the Internet Explorer settings...
How to reset Internet Explorer settings
http://support.microsoft.com/kb/923737
Reboot for good measure.
(BTW - I don't believe Reader or Shockwave are even needed for what
you are doing - but in order to ensure everything is clean that has
to do with Adobe - I would follow those instructions.)
Have you tried an alternative browser?
B said:Sorry, should have mentioned I have XP Home Edition SP 3
Shenan said:There's *part* of what I asked for. ;-)
So now we know the Windows XP edition: Home.
So now we know it is 32-bit architecture (Windows XP Home only came in
32-bit.)
And we can assume you have some form of Service Pack 3 installed (whether or
not it is the final/full build or not - I cannot say - and yes, it does
happen that some people out there installed the beta/release candidate and
have never uninstalled it and installed the actual released version.)
- Having the complete version information would still be nice.
- Having the version of Internet Explorer would still be nice.
Hopefully the other troubleshooting steps are being followed as you read
this/as I write this. ;-)