Good-By to ATI Junk

  • Thread starter Thread starter g glass
  • Start date Start date
G

g glass

My 9600XT went flakey in the 640x480 video mode on boot and when
running progs in command mode. After an hour on the phone to Canada,
the obnoxious tech support person said nothing about how to trouble
shoot, but ranted about how it couldn't be the ATI board. Finally
after replacing the board with a borrowed one to prove that the
board was defective, ATI wanted my Social Security Number before
shipping a replacement, in addition to a credit card - I trashed the
board.

Good-By ATI
 
g said:
My 9600XT went flakey in the 640x480 video mode on boot and when
running progs in command mode. After an hour on the phone to Canada,
the obnoxious tech support person said nothing about how to trouble
shoot, but ranted about how it couldn't be the ATI board. Finally
after replacing the board with a borrowed one to prove that the
board was defective, ATI wanted my Social Security Number before
shipping a replacement, in addition to a credit card - I trashed the
board.

Good-By ATI
Click to expand...

As far as I can tell, you didn't come here asking for help at any point, so why bother to tell us you're throwing your card away?

Good-By<sic> g glass.

Ben
 
g said:
My 9600XT went flakey in the 640x480 video mode on boot and when
running progs in command mode. After an hour on the phone to Canada,
the obnoxious tech support person said nothing about how to trouble
shoot, but ranted about how it couldn't be the ATI board. Finally
after replacing the board with a borrowed one to prove that the
board was defective, ATI wanted my Social Security Number before
shipping a replacement, in addition to a credit card - I trashed the
board.

Good-By ATI
Click to expand...

Let me guess, you have never overclocked it and your PC case has great
air flow through it?

Love reading horrow stories about Americans being screwed over by having
no consumer rights lol Democracy..
 
Minotaur said:
Let me guess, you have never overclocked it and your PC case has great
air flow through it?

Love reading horrow stories about Americans being screwed over by having
no consumer rights lol Democracy..
Click to expand...

On the troll-o-meter that scores about a .3 out of 10.

If Americans have "no consumer rights" then what do all those legions of
product liability lawyers do?

And if they offered to replace the board and he declined, then he _waived_
his "consumer rights".

And the US is not a democracy, never has been and hopefully never will be.

So what's your next inane remark going to be?
 
My 9600XT went flakey in the 640x480 video mode on boot and when
running progs in command mode. After an hour on the phone to Canada,
the obnoxious tech support person said nothing about how to trouble
shoot, but ranted about how it couldn't be the ATI board. Finally
after replacing the board with a borrowed one to prove that the
board was defective, ATI wanted my Social Security Number before
shipping a replacement, in addition to a credit card - I trashed the
board.

Good-By ATI
Click to expand...

They have no legal right to ask for your social insurance number.
Report them to the authorities.
 
In
Codex said:
They have no legal right to ask for your social insurance number.
Report them to the authorities.
Click to expand...



Actually they can ask but they cant require it:)
 
ATI video cards are too over priced, NO tech support when you need it. If
you do call tech support, you're wasting money just on that phone call, to
find out they did'nt help you anyway.
 
Codex said:
They have no legal right to ask for your social insurance number.
Report them to the authorities.
Click to expand...

Actually, in the US they have every right to ask that and to refuse to
provide service if you decline to answer.
 
Ted F said:
ATI video cards are too over priced, NO tech support when you need it. If
you do call tech support, you're wasting money just on that phone call, to
find out they did'nt help you anyway.
Click to expand...

Dunno, my X800xl costs way less than my 6800gt for almost equal performance
& when you say goodbye to ATI junk, you'll probably say hello to NVIDIA
junk.

Adam
 
J. Clarke said:
Actually, in the US they have every right to ask that and to refuse to
provide service if you decline to answer.
Click to expand...


Out of simply curiousity, what is the logic behind a question like that in
the first place? Is it so they can keep history records on specific people
when they want to claim service or warranty? Although I'm in Canada, I'd
admittedly be alarmed if someone from a private corporation asked me for
information that personal over a computer product.
 
g glass said:
My 9600XT went flakey in the 640x480 video mode on boot and when
running progs in command mode. After an hour on the phone to Canada,
the obnoxious tech support person said nothing about how to trouble
shoot, but ranted about how it couldn't be the ATI board. Finally
after replacing the board with a borrowed one to prove that the
board was defective, ATI wanted my Social Security Number before
shipping a replacement, in addition to a credit card - I trashed the
board.

Good-By ATI
Click to expand...

Buying an ATi card is like buying game software in Thailand - u never know
what u get!




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Virus Database (VPS): 0518-1, 02/05/2005
Tested on: 3/05/2005 7:09:42 PM
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http://www.avast.com
 
NightSky said:
Out of simply curiousity, what is the logic behind a question like that in
the first place?
Click to expand...

I have no idea--maybe they want to use it as a customer identification
number or something.
Is it so they can keep history records on specific
people when they want to claim service or warranty?
Click to expand...

It's a reasonable bet.
Although I'm in Canada, I'd
admittedly be alarmed if someone from a private corporation asked me for
information that personal over a computer product.
Click to expand...

Now let's see, they've got your credit card number and your home address and
a working email address and your phone number. I don't see how they can do
more harm with the social security number.
 
Paris said:
Dunno, my X800xl costs way less than my 6800gt for almost equal
performance & when you say goodbye to ATI junk, you'll probably say hello
to NVIDIA junk.
Click to expand...
 
J. Clarke said:
Now let's see, they've got your credit card number and your home address and
a working email address and your phone number. I don't see how they can do
more harm with the social security number.
Click to expand...


The SSN is the key to identity theft. You want to take the chance that
ATI won't get hacked and your personal information stolen? (Or that
some employee won't just walk out the door with it?)
 
I've just sent my fourth AIW9800 back for warranty replacement since
Dec. 04, no requirement for SSN here.

4 defective cards in 4 months is not much of an endorsement, but they
do keep trying. I just get an RMA # from the web site and send them
off, don't bother with a long distance phone call just to get the long
delays and reinstall driver advice.

RAH
 
Jim said:
Please enlighten me as to why ATI needs his social security number.
Click to expand...

When you tell me where I asserted that they needed such a thing then perhaps
I will address that question.
 
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