Gigabyte Warranty

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guest_9323wk

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Hi All,

I have the Gigabyte motherboard in my sig, I contacted Gigabyte to find out how long the warrantry was on this board they said it was 3 uesrs from the data of manuafcture, I can't work this out because I borught this board on the 26th Nove 2006 and therefore it should end on the 26th Nove 2009 not based on the manaufacure date when it was made. Is this correct? has anyone heard of this before and do other companies do this? I always thought it was from the data of purchase


Any advice welcome,

Thanks,

Wiz
 
Waynos_Face said:
Ohhhhhhhh,

I didn't know that, nice find.
Click to expand...


Do you think this is correct then I thought normally the 3 years would start from date it was brought? Do Asus work this way to?
 
It should be from date of purchase, as is with anything else IE> CAR. PCs. etc:

query it with them and trading standards>:nod:
 
itsme said:
It should be from date of purchase, as is with anything else IE> CAR. PCs. etc:

query it with them and trading standards>
nod.gif
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Hi itsme,


Will do that, will let you know what they say. :)


Thanks,

Wiz
 
Its date of purchase from the person/company you bought it from

If youbought it from Gigabyte directly yes, if from an online company they usually only give you 12month to cover them being able then to return it to the manufacturer

However if an item has been sold and is unfit for purpose then the rules of the game can change

Some manufacturers give extended warrenties at no extra charge like Tagan give 5years on their PSU's so you need to check
 
Last edited:
Hi,

Below is there reply.

Thank you for your enquiry to Consumer Direct dated 08/11/2008.

With reference to our recent email, the warranty that you have been provided with the product will be subject to its terms and conditions. Traders are under no legal obligation to provide warranties or guaranties within the UK and as a result, the manufacturer can stipulate the terms of the policy and when this policy starts. In this case, if that is three years from date of manufacture then this will be the case.

Your statutory rights will fall under the Sale of Goods Act 1979 (as amended) and these rights are exercisable against the trader that the product was purchased from. They state that If goods are not of a satisfactory quality, then you may be entitled to a repair, replacement or in certain instances to reject the goods and request a refund or partial refund. However, this will depend on individual circumstances. In this case when considering the period of time that you have had the board, it may be necessary for you to obtain and independent opinion to prove that the goods and not become defective through misuse or wear and tear. This is because the last option available under your statutory rights is to consider further legal action against the company.

If you wished to take this action we recommend that you send a letter via means of recorded delivery to the trader that you purchased the board from. Put to them that you are currently holding them in breach of the Sale of Goods Act 1979 (as amended) and highlight that it is your intention to obtain an independent report. Make clear that you require a response within the next seven working days or you will commission this report and providing it finds in your favour, incorporate the costs of this in your claim.

If you require any further advice or information about this case, please do not hesitate to contact Consumer Direct on 08454 04 05 06 quoting the case reference number.

Thank you for your enquiry.
 
TriplexDread said:
So there you go. What are you going to do?
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Nothing as I just wanted them to conform that they can do this. The product works fine so I wont be sending it back un less it breaks of course.
 
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