Getting online trouble!

[itsme]

Have a slight problem NTL broadband,

Wired thus > Modem>Linksys BEFW 1154 router>PC, this is what happens boot-up PC`s, no problems windows settles down> connect to Internet this is where it gets tricky> open either IE/FF/OPERA, times out> refresh and/or restart same thing happens? Now if I do this> open lets say IE one after the other 20/30 times, > close the group> open IE again it works OK? > Now I go to another site> say Google, now that is a very fast site yes, not for me until I try 5/6 times> then search>that is fast>choose a site at random> nothing just times out> have run all AVs/speed test ETC: Nothing found. It happens Wired or wireless.
Spec 3 PCs all different.They crunch OK though

 

[muckshifter]

0845 650 0121

 

[Adywebb]

First thing NTL help will tell you to do is re-boot the Modem, so you may as well try that before you call

 

[muckshifter]

First thing NTL help will tell you to do is re-boot the Modem, so you may as well try that before you call

... and the router.

The last Linksys I had had an awful sudden jolt when it hit the brick wall I threw it at ... found bits of it for months after.

 

[itsme]

First thing NTL help will tell you to do is re-boot the Modem, so you may as well try that before you call

Done all the crap NTL tell you to do and what we all do Nope! Nothing! no good!

0845 650 0121

Ha Ha!!!!!!!!!!!!! Ring Ring Hello your at NTL PLEASE enter your phone number you will be directed to press 1/2/3/ Etc: get through took 1hr 10 mins they still cannot tell me what is wrong and guess what? An engineer is coming out on Wednesday besides one cant really understand what they say "broken English" wonder where they are based

 

[itsme]

... and the router.

The last Linksys I had had an awful sudden jolt when it hit the brick wall I threw it at ... found bits of it for months after.

Nothing wrong with the router, I set it up at my mates this morning to test no problem for three hours online.

I tell you what I think it is, it`s the Modem And I will bet on that

Now, I have done something this evening to test it my self, the Router> repaired network connections connected the modem on its own with cable, no difference now at the rear of the modem I notice the light is intermittent, it should be on constant so what does that tell me The modem is US. No swearing YET

 

[itsme]

Update!
Spoken to NTL again today
NTL Have a problem in the area?

Apparently it has messed/broken quite a few modems?

Well, the engineer will be here tomorrow, we will then find out for certain.

 

[PotGuy]

i used ntl help 3/4 years ago and it was great, and they were in britain...!

probably outsourced now

 

[itsme]

Sorted

Ok! If you use NTL>

Here is the result from the engineer, the problem Ummmmmm….. Was the fact that NTL upgraded all broadband, from 1mb to 2mb, from 2mb to 4mb, free of charge?

During this process the Internet connection will be disrupted? But NTL gave no notice to its customers as to what would happen.

During the upgrade [nationwide] as the modem could not cope with the new transfer speed? therefore a new connector has been attached to the modem to accommodate the extra bandwith being used , also he added it was almost impossible to contact NTL by Telephone to report a fault due to, the volume of calls received if you did it would take 1Hr +

The engineer was very good in his explanation, in English ? Made one phone call and hey presto I now have 4mb BB.

Patience is a virtue, and my gawd I needed it with NTL on this occasion.

Mind you it is one of the very few problems I have had with them so, I will remain a customer for the time being.
I am now a HAPPY BUNNY