Okay, I have asked our engineer to assist you on that post.
As you know, the Priority Subscriber Support is currently in the progress
of a migration from the newsgroups to the MSDN forums. There are quite a
lot products/technologies so that we decided to do the migration in phases.
Phase one is already done, as reflected on the "Priority Subscriber Support
in MSDN Forums and Newsgroups" page
(
http://msdn.microsoft.com/en-us/subscriptions/aa974230.aspx).
** On that page, queues marked as [Forum] means the support is now offered
in the MSDN Forums, while other queues we still provide support in
newsgroups. **
We understand there could be inconveniences and confusions during the
migration, and we're working hard to push the progress. I'm sorry about the
problems you've met. And thank you for your feedback. If you met any
Priority Subscriber Support problems in the future, please feel free to let
our Online Concierge Team know (you can contact them anytime on your
subscription homepage).
Thanks again for your understanding.
Best regards,
Jie Wang
Microsoft Online Community Support
Delighting our customers is our #1 priority. We welcome your comments and
suggestions about how we can improve the support we provide to you. Please
feel free to let my manager know what you think of the level of service
provided. You can send feedback directly to my manager at:
(e-mail address removed).
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