G
Guest
Hi I sent this question in yesterday - please could some helpful soul out
there help with my problem - well, my parents computer problem - I'm fine!
regards,
JacquieCC
Hi again,
I have started another line as I am not sure I explained my slef properly
and I have gathered a bit more info on the problem.
I am not a computer boff so although I think it is all related - it may not
be.
These are the problems that are occurring.
1. When I use and save certain files - especially Word and Excel as it is
these I use the most, when I save the file a window then pops up saying:
'The instruction at Ox62304390 referenced memory at Ox62304390. The memory
could not be 'read'. Terminate the program.
2. I have realised that the computer is not saving any changes I make to
Outlook - I changed the concetion to Internet - it stays on the previous
connection when I turn the computer on the next time. The same happens when I
change server connections on email accounts.
3. When I turn the computer off I get the following message: 'End Program -
MCCWSAWin... This program is not responding. To return to Windows....etc etc
Click Cancel. If you cjhoose to end the program immendiately you will lose
any unsaved data.'
Wherther I click on End Program or Cancel or just the 'x' the result is the
same - the computer turns off but none of the changes I made to any programs
remain.
4. The System restore facility no longer works either for one day previously
or one year - it has just disapeared.
The computer is not actually mine but my parents as we live in differnet
parts of the world - however I am here now - therefore I do not know since
when this has been happening as they use the computer for only very simple
purposes. I do hope I will be able to resolve the issue before I go home
next week,
regards,
JacquieCC
there help with my problem - well, my parents computer problem - I'm fine!
regards,
JacquieCC
Hi again,
I have started another line as I am not sure I explained my slef properly
and I have gathered a bit more info on the problem.
I am not a computer boff so although I think it is all related - it may not
be.
These are the problems that are occurring.
1. When I use and save certain files - especially Word and Excel as it is
these I use the most, when I save the file a window then pops up saying:
'The instruction at Ox62304390 referenced memory at Ox62304390. The memory
could not be 'read'. Terminate the program.
2. I have realised that the computer is not saving any changes I make to
Outlook - I changed the concetion to Internet - it stays on the previous
connection when I turn the computer on the next time. The same happens when I
change server connections on email accounts.
3. When I turn the computer off I get the following message: 'End Program -
MCCWSAWin... This program is not responding. To return to Windows....etc etc
Click Cancel. If you cjhoose to end the program immendiately you will lose
any unsaved data.'
Wherther I click on End Program or Cancel or just the 'x' the result is the
same - the computer turns off but none of the changes I made to any programs
remain.
4. The System restore facility no longer works either for one day previously
or one year - it has just disapeared.
The computer is not actually mine but my parents as we live in differnet
parts of the world - however I am here now - therefore I do not know since
when this has been happening as they use the computer for only very simple
purposes. I do hope I will be able to resolve the issue before I go home
next week,
regards,
JacquieCC