Getting Contacts to Show Up in Email After Reinstall

  • Thread starter Thread starter Shannon Bradford
  • Start date Start date
S

Shannon Bradford

I recently reinstalled Windows XP Pro on my computer and then reinstalled
Outlook 2003 and updated everything. I saved my old outlook.pst file and
put it back where it belongs. My contacts show up in contacts and my email
is in the right place. I setup my account info and everything is working
fine except when I send a new message and then click on "To" field I get the
following error message "The address list could not be displayed. The
Contacts folder associated with this address list could not be opened; it
may have been moved or deleted or you do not have permissions. For more
information on how to remove this forlder from the Out look Address Book,
see Microsoft Office Outlook Help."

I've been down this road before and know there's a way to get my contacts
reassociated with things, but I can't remember how to do it.

Does anyone have any ideas?

Thanks.

Shannon
 
I have the exact same problem as Shannon. I'm using Windows XP Home. I
recently had to re-installed Outlook 2003. I used the "backup .PST" utility
beforehand to preserve all my Outlook 2003 data. The Outlook 2003 install
procedure allows you to create an empty .PST file. Then I used File|Import
to bring in the Inbox, Sent Items, Contacts, Calendar, etc. into the newly
created .PST but I still get the behavior descrbed below. Please help!!!
 
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Outlook 2000, Corp/Workgroup:
Go to Tools > Services. Make sure the Outlook Address Book service is
listed. If not, add it. Next, R click on the Contact folder or folders you
want the OAB to display, choose "Properties", go to the Outlook Address Book
tab and check the "Show this folder as an E-mail address book" box. You may
also need to go to Tools > Options > Addressing Tab and choose to show your
Contacts folder.

Outlook 2002/2003:
Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.
 
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