Getting blamed for lost folders

  • Thread starter Thread starter JP
  • Start date Start date
J

JP

Just doing my job, I installed all available updates to
Microsoft products. Now a co-worker is claiming I lost
her extra mail folders in the process. There's always a
problem with this person.... but is it possible this was
caused by the update process?
 
We are networked and do not use Exchange. The 'extra
folders' are folders the user has set up in addition to
Inbox, Sent, Outbox, etc., to store the hundreds of msgs.
she thinks she has to have taking up space within the
system. I simply, or maybe not so simply, need to know
if the Microsoft updates will lose these folders. I am by
no means an expert, it's a matter of pointing fingers
within our office I'm afraid, moreso than needing the
information that was lost.
 
I doubt it's anything to do with Windows Update patching. If these are
folders inside her PST file, and she's opened her PST file and sees the
other folders, it's nothing to do with the OS.

PST files get fragile and need to be compacted regularly and the size
watched - moving items to other folders within the PST file doesn't reduce
the space at all. There's a 2GB limit to a PST file, but problems usually
crop up closer to 1.2GB.

Do you guys do backups? The way it's set up now it is never going to be
simple to support....if you have a server, at minimum, you could use a batch
file to copy the PST file from the workstation to the server every night so
it can get included in your tape backups.
 
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