Getting a C++ Runtime error when I try to open outlook. How do I .

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Guest

I had a trial version of Office 2003 and bought a volume lisence version of
Office XP. I unintalled Office 2003 and installed Office XP. Everything else
seems to work fine except Outlook.

When I try to open Outlook, it first says that it is:

"Unable to open your default email forlders. Could not open the item. Try
again.
OK"

I click on "OK" and it gives me:

"Would you like to open your default File System folder instead?
YES NO"

I click on "YES" and it gives me an error message:

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C\PROGRA~1\MICROS~3\Office10\OUTLOOK.exe

abnormal program termination

OK"

I click on "OK" and Outlook completely shuts down.

Does anyone know what is going on with this? I need to get Outlook up and
running ASAP

thanks
 
Did you make a new profile when you downgraded?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
Not sure what you mean by creating a "new profile" before I downgraded?

Diane Poremsky said:
Did you make a new profile when you downgraded?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Lance said:
I had a trial version of Office 2003 and bought a volume lisence version of
Office XP. I unintalled Office 2003 and installed Office XP. Everything
else
seems to work fine except Outlook.

When I try to open Outlook, it first says that it is:

"Unable to open your default email forlders. Could not open the item. Try
again.
OK"

I click on "OK" and it gives me:

"Would you like to open your default File System folder instead?
YES NO"

I click on "YES" and it gives me an error message:

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C\PROGRA~1\MICROS~3\Office10\OUTLOOK.exe

abnormal program termination

OK"

I click on "OK" and Outlook completely shuts down.

Does anyone know what is going on with this? I need to get Outlook up and
running ASAP

thanks
Click to expand...
Click to expand...
 
Hi Lance,
please look here to create a new profile
http://home.arcor.de/andreas.roeder-privat/English Help.htm#8

--
Gestern gings noch, ICH habe nichts gemacht! ;-)
(e-mail address removed)
Lance said:
Not sure what you mean by creating a "new profile" before I downgraded?

Diane Poremsky said:
Did you make a new profile when you downgraded?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Lance said:
I had a trial version of Office 2003 and bought a volume lisence version of
Office XP. I unintalled Office 2003 and installed Office XP. Everything
else
seems to work fine except Outlook.

When I try to open Outlook, it first says that it is:

"Unable to open your default email forlders. Could not open the item. Try
again.
OK"

I click on "OK" and it gives me:

"Would you like to open your default File System folder instead?
YES NO"

I click on "YES" and it gives me an error message:

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C\PROGRA~1\MICROS~3\Office10\OUTLOOK.exe

abnormal program termination

OK"

I click on "OK" and Outlook completely shuts down.

Does anyone know what is going on with this? I need to get Outlook up and
running ASAP

thanks
Click to expand...
Click to expand...
Click to expand...
 
Follow the steps here: http://www.outlook-tips.net/howto/profile.htm You
don't need to delete the old one right now, just Add another one.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Lance said:
Not sure what you mean by creating a "new profile" before I downgraded?

Diane Poremsky said:
Did you make a new profile when you downgraded?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/


Lance said:
I had a trial version of Office 2003 and bought a volume lisence version
of
Office XP. I unintalled Office 2003 and installed Office XP. Everything
else
seems to work fine except Outlook.

When I try to open Outlook, it first says that it is:

"Unable to open your default email forlders. Could not open the item.
Try
again.
OK"

I click on "OK" and it gives me:

"Would you like to open your default File System folder instead?
YES NO"

I click on "YES" and it gives me an error message:

"Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C\PROGRA~1\MICROS~3\Office10\OUTLOOK.exe

abnormal program termination

OK"

I click on "OK" and Outlook completely shuts down.

Does anyone know what is going on with this? I need to get Outlook up
and
running ASAP

thanks
Click to expand...
Click to expand...
Click to expand...
 
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