Genuine XP check failed during PhotoStory install?

  • Thread starter Thread starter Alex Koifman
  • Start date Start date
A

Alex Koifman

Hi,

I cannot install Photo Story 3 on my PC. I get a dialog box that I do not
have a genuine Windows XP. But I do. And I do have a product key sticker
on the back of my Dell tower. I called Microsoft; they confirmed that my XP
is valid. They want to charge me $35 for their technical support to resolve
the Photo Story issue.

Any ideas?

Thanks,

Alex.
 
Alex said:
Hi,

I cannot install Photo Story 3 on my PC. I get a dialog
box that I do not have a genuine Windows XP. But I do. And I do have a
product key sticker on the back of my
Dell tower. I called Microsoft; they confirmed that my
XP is valid. They want to charge me $35 for their
technical support to resolve the Photo Story issue.
Any ideas?

Thanks,

Alex.
Click to expand...
=============================
Maybe Dell support could help you?
http://support.dell.com/

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
Try again. On my desktop (home built) I have a purchased version of XP. No
problem with registration when downloading PS 3. My laptop (Toshiba) came
with XP installed. I don't exactly remember what I had to do to download PS
3 but I did have to do more. Something like a second option. Something like
entering the type of computer, its serial number or where I bought from. But
I did get the registration. Since you have a Dell, it came with XP on it
just like my Toshiba. So try again and look at the different options when
trying. Sorry I can't be more explicit about directions, I just remember
that I had to do more to get PS 3 on my laptop than on my desktop.
 
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