Genuine Advantage Problem - It IS a genuine copy!! XP Pro

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The new Genuine Advantage Update tells me I am running counterfeit software.
I have the original bill of sale, the product key on the back of the PC, and
had no problems with Update's previous validation process.

I have spoken to the local PC manufacturer that sold me the windows
preinstalled computer in May 2004, who in turn spoke to Microsoft - between
them could I not get a satisfactory answer, but hey, I can still get critical
updates so what's the problem?

Has this been seen by anyone else? Could my product key have been phished?
Am I condemned to Genuine Advantage pop-up hell until I upgrade to Vista?
 
Try the following workaround:

The WGA Diagnostic Tool has been updated to
correct a problem experienced by some users.
Please download and execute it from:

http://go.microsoft.com/fwlink/?linkid=52012

After running the tool, please return to Windows Update and try again.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| The new Genuine Advantage Update tells me I am running counterfeit software.
| I have the original bill of sale, the product key on the back of the PC, and
| had no problems with Update's previous validation process.
|
| I have spoken to the local PC manufacturer that sold me the windows
| preinstalled computer in May 2004, who in turn spoke to Microsoft - between
| them could I not get a satisfactory answer, but hey, I can still get critical
| updates so what's the problem?
|
| Has this been seen by anyone else? Could my product key have been phished?
| Am I condemned to Genuine Advantage pop-up hell until I upgrade to Vista?
 
That tool only fixes the registry permissions to allow the WGA update to
install.

--
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
Can you tell me please what I am meant to do in my situation.

I have 2 home desktop pc's which i purchased through an ex-work colleague
who was also was set up as a small (from home) business of building & selling
pc's to friends etc. as he was a fully qualified A+ and N+ graduate.

Now when i bought both of mine i knew very little about computers so just
took his recommendations at face value. Now about 6-12 months ago i realized
my windows XP Pro that had been installed on each pc is NOT genuine as well
as Office XP when my system crashed & i had to reinstall everything I
requested the discs from him but was told he could only give me "burnt"
copies as he had "lost" all the original software he had used to set them up..

Now with this new WGA notification im not sure what to do. I really do not
think its entirely fair that I should have to rush out to purchase 2 original
copies for full price after all this time.

But i realize i will not be eligable for the "complimentary" offer either.My
question is am i eligable for the $99 validation key ???

Please advise
 
Windows Genuine Advantage (WGA) program
http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

"Agn0stiC" wrote:

| Can you tell me please what I am meant to do in my situation.
|
| I have 2 home desktop pc's which i purchased through an ex-work colleague
| who was also was set up as a small (from home) business of building & selling
| pc's to friends etc. as he was a fully qualified A+ and N+ graduate.
|
| Now when i bought both of mine i knew very little about computers so just
| took his recommendations at face value. Now about 6-12 months ago i realized
| my windows XP Pro that had been installed on each pc is NOT genuine as well
| as Office XP when my system crashed & i had to reinstall everything I
| requested the discs from him but was told he could only give me "burnt"
| copies as he had "lost" all the original software he had used to set them up..
|
| Now with this new WGA notification im not sure what to do. I really do not
| think its entirely fair that I should have to rush out to purchase 2 original
| copies for full price after all this time.
|
| But i realize i will not be eligable for the "complimentary" offer either.My
| question is am i eligable for the $99 validation key ???
|
| Please advise
|
| "Carey Frisch [MVP]" wrote:
|
| > Try the following workaround:
| >
| > The WGA Diagnostic Tool has been updated to
| > correct a problem experienced by some users.
| > Please download and execute it from:
| >
| > http://go.microsoft.com/fwlink/?linkid=52012
| >
| > After running the tool, please return to Windows Update and try again.
| >
| > --
| > Carey Frisch
| > Microsoft MVP
| > Windows - Shell/User
| > Microsoft Community Newsgroups
| > news://msnews.microsoft.com/
| >
| > ---------------------------------------------------------------------------­----------------
| >
| > "silverback" wrote:
| >
| > | The new Genuine Advantage Update tells me I am running counterfeit software.
| > | I have the original bill of sale, the product key on the back of the PC, and
| > | had no problems with Update's previous validation process.
| > |
| > | I have spoken to the local PC manufacturer that sold me the windows
| > | preinstalled computer in May 2004, who in turn spoke to Microsoft - between
| > | them could I not get a satisfactory answer, but hey, I can still get critical
| > | updates so what's the problem?
| > |
| > | Has this been seen by anyone else? Could my product key have been phished?
| > | Am I condemned to Genuine Advantage pop-up hell until I upgrade to Vista?
| >
| >
 
Tell your colleague to cough up original cds or you are reporting him to
(e-mail address removed) phone-- 1-800-RU LEGIT

He never had the original disks and knew what he was doing was illegal.
It will be much cheaper for him to buy disks for you than to deal with BSA
where he can face hefty fines for every PC he ever sold plus possible jail
time.

--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone-
 
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