Generic Host Process for Win32 Services has encountered a problem.

  • Thread starter Thread starter ~MNComputerGuy~
  • Start date Start date
M

~MNComputerGuy~

Hello Everybody,

Hey I am experiencing some problems on 5 out of 10 XP Pro SP2 installed
systems on my site. This is an intermittent error that pops up throughout
the day. The error messages are as follows:

1-Generic Host Process for Win32 Services has encountered a problem and
needs to close. We are sorry for the inconvenience.

2-Application Log Event Properties: Source: Application Error Category:
(100) Type: Error Event ID: 1000 Faulting application svchost.exe version
5.1.2600.2180. faulting module netapi32.dll. version 5.1.2600.2180. fault
address 0x0000a3c0

I am having a very difficult time trying to determine the actual cause of
this error. I have seen suggestions ranging from a virus to just needing a
hotfix installed. These computers are on their own subnet which does not
have Internet access and is not joined to a domain (they are in a workgroup).
This is important because obviously most Virus/Trojans/Etc. originate from
the Internet, but also because this system obviously hasn't received any
Automatic Windows updates. It would be much appreciated if somebody can let
me know which route to take with this!
 
I would open msconfig, and use "Expand File" button to replace the
netapi32.dll file on the machines showing the error. I would guess it is
doing some normal event, like querying for newer software for ActiveX, or
whatever, and that file is corrupt. Look in Event Viewer for an event for
Internet Explorer.
 
~MNComputerGuy~ said:
Hello Everybody,

Hey I am experiencing some problems on 5 out of 10 XP Pro SP2 installed
systems on my site. This is an intermittent error that pops up throughout
the day. The error messages are as follows:

1-Generic Host Process for Win32 Services has encountered a problem and
needs to close. We are sorry for the inconvenience.

2-Application Log Event Properties: Source: Application Error Category:
(100) Type: Error Event ID: 1000 Faulting application svchost.exe version
5.1.2600.2180. faulting module netapi32.dll. version 5.1.2600.2180. fault
address 0x0000a3c0

I am having a very difficult time trying to determine the actual cause of
this error. I have seen suggestions ranging from a virus to just needing a
hotfix installed. These computers are on their own subnet which does not
have Internet access and is not joined to a domain (they are in a workgroup).
This is important because obviously most Virus/Trojans/Etc. originate from
the Internet, but also because this system obviously hasn't received any
Automatic Windows updates. It would be much appreciated if somebody can let
me know which route to take with this!
Click to expand...

You will be surprised to know that Viruses and malware can be picked by a
floppy,software on a CD, flash Drives,,etc from removal devices.

http://www.castlecops.com/t164516-Netapi32_dll_Generic_host_error_dead_internet_help_needed.html

My recommendation, download the Updates, specially the security ones on a CD
and install them on all computers (security patches).
Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.

2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

Black Viper's Top tweaks for a faster PC
http://www.blackviper.com/WinXP/supertweaks.htm

StartupList Index
http://www.castlecops.com/StartupList.html

Please don't send the Hijackthis log here, but you can let us know the
result of the scan for both malware and viruses, also any progress.
Good luck.
nass
 
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