G
Guest
Hi,
I was wondering if it is possible to generate a Remote Assistance file
automatically (ie: RAInvitation.msrcincident)
I support many users daily for the company I work for and connect to
majority via remote assistance. The usual process is:
Start > Help and Support > Invite a friend to connect to your computer with
Remote Assistance > Invite someone to help you > Save invitation as a file
(Advanced) > Continue > (uncheck 'require password') > Save Invitation
The file is transferred to my pc and I initiate the connection
Offer Assistance is not an option due to the particularities of the
company's setup.
I also programmed a little vbscript that uses keyboard and mouse events to
replicate user's actions to generate the RA File. It is not the ideal
solution as it often fails when other programs come into focus/system is
under a bigger load than usual.
There has to be a way of generating this file better. I was thinking maybe a
program in VB/C# .net would allow me to do this without interaction with the
screen. Any suggestions would be appreciated
I was wondering if it is possible to generate a Remote Assistance file
automatically (ie: RAInvitation.msrcincident)
I support many users daily for the company I work for and connect to
majority via remote assistance. The usual process is:
Start > Help and Support > Invite a friend to connect to your computer with
Remote Assistance > Invite someone to help you > Save invitation as a file
(Advanced) > Continue > (uncheck 'require password') > Save Invitation
The file is transferred to my pc and I initiate the connection
Offer Assistance is not an option due to the particularities of the
company's setup.
I also programmed a little vbscript that uses keyboard and mouse events to
replicate user's actions to generate the RA File. It is not the ideal
solution as it often fails when other programs come into focus/system is
under a bigger load than usual.
There has to be a way of generating this file better. I was thinking maybe a
program in VB/C# .net would allow me to do this without interaction with the
screen. Any suggestions would be appreciated