MONAALEX said:
HI I have no idea whats wrong with my laptop. First of all on the start up
the screen sometimes goes light green with dark green stipes running down. It
flashes on and off but mostly stays on and i have to wait until this stops.
It can to sign in, it can go on very long. Sometimes when i finally sign in
the same problem occurs with the desktop except the colors are black and
gray. Another problem is some ant-virus downloads are on my laptop that I
don't trust. I don't know how they got there! the name of one of them is win
pc doctor. I uninstall ed them both but now widows keep opening aboutspyware.
malware,viruses etc asking me to download different anti virus softwarebut I
don'tknow what to trust/
It sounds like you may have two separate issues but since your post is
imprecise, I can 't tell you for sure. If your screen is odd colors
before Windows is even loaded - from the time you actually start your
computer - then it is hardware. You can't fix this yourself on a laptop
and need to call the laptop mftr.'s tech support for repair/replacement.
If the odd colors occur after the operating system is booted, then it is
possible the malware is doing this and you don't have hardware issues.
Many variants of the Smitfraud trojan will cause your screen to flash
and disrupt the Desktop.
As for the "win pc doctor", you are most definitely infected with
malware. Start by handling this as a Smitfraud infection because of the
display issue.
Do the preparatory steps here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Then do the specific removal steps here:
http://www.elephantboycomputers.com/page2.html#Smitfraud_Trojan -
Smitfraud, Spyaxe, Spyfalcon
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. Since Vista is so new, it will be a while before removal
techniques and tools are developed. If you are unable to remove the
infection by following the general steps, register at one of the
HijackThis forums as suggested.
Standard caveat: If the procedures look too complex - and there is no
shame in admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may
be so infested that Windows will need to be clean-installed. Have all
your data backed up before you take the machine into a shop.
Malke
