General tab missing in "Internet-Options"

  • Thread starter Thread starter Martin Rådbo
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M

Martin Rådbo

I've discovered a strange behavior at one of our customer.

In IE 5.5, go to Tools and then choose 'Internet-Options'.

Normally you are directed to the "General" tab and you also got several
others, for example 'Security' and 'Connections'.

In this case the 'General' tab is missing, it's just not there. Everything
else works fine.

I've tried update to IE 6 throw WindowsUpdate but this made no difference.
I've also tried to reinstall IE 5.5 with an CD but as you know it will not
completely reinstall so the problem is still there.

There were a lot of spyware and som virus on this computer which are now
removed completely. Possibly some of them have removed the 'General' tab but
the question is how to get it back?

Any ideá?

Sincerely
Martin Rådbo
Teknologia
 
Martin,
Dealing with Unwanted Spyware, Parasites and Toolbars
http://mvps.org/winhelp2002/unwanted.htm

Includes: Restore the missing Tabs in IE (usually parasite related)
Note: restoring the missing tab(s) without scanning for parasites
will not remove the culprit that now exists on your system.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 11-19-03]
Please post replies to this Newsgroup, email address is invalid
 
Thanks, I will try this.

// Martin


Mike Burgess said:
Martin,
Dealing with Unwanted Spyware, Parasites and Toolbars
http://mvps.org/winhelp2002/unwanted.htm

Includes: Restore the missing Tabs in IE (usually parasite related)
Note: restoring the missing tab(s) without scanning for parasites
will not remove the culprit that now exists on your system.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 11-19-03]
Please post replies to this Newsgroup, email address is invalid
--

Martin Rådbo said:
I've discovered a strange behavior at one of our customer.

In IE 5.5, go to Tools and then choose 'Internet-Options'.

Normally you are directed to the "General" tab and you also got several
others, for example 'Security' and 'Connections'.

In this case the 'General' tab is missing, it's just not there. Everything
else works fine.

I've tried update to IE 6 throw WindowsUpdate but this made no difference.
I've also tried to reinstall IE 5.5 with an CD but as you know it will not
completely reinstall so the problem is still there.

There were a lot of spyware and som virus on this computer which are now
removed completely. Possibly some of them have removed the 'General' tab but
the question is how to get it back?

Any ideá?

Sincerely
Martin Rådbo
Teknologia
Click to expand...
Click to expand...
 
Hi Martin - This is probably a CoolWebSearch variant. Do the following:

You can read about it here: How to remove Coolwebsearch and affiliates:
http://mvps.org/winhelp2002/unwanted.htm#Coolwebsearch

Download and run:
http://216.180.252.218/~spywareinfo.com/downloads/tools/cwshredder.zip to
remove the parasite. This program is updated frequently, so always
re-download it before using.

Then download and run:
http://www.kellys-korner-xp.com/regs_edits/iegentabs.reg to restore your
tabs and remove any restrictions that the parasite has put in place.

However, this also indicates that you may have acquired some other malware
along the way. If you go to this page at Jim Eshelman's site, here:
http://aumha.org/a/noads.htm and wait a little bit (be patient), an analysis
of a number of possible parasites on your machine will be made to help you
identify and remove them. NOTE: You will need to disable Ad Blocking in Zone
Alarm 3.x, if present or any other Ad Blocking software which interferes
with Java Scripting for this scan to work. You should get a message between
the two lines of **** giving the results of the scan.

Get Ad-Aware 6.0, Build 181 or later, here:
http://www.lavasoftusa.com/support/download/. Update and run this regularly
to get rid of most "spyware/hijackware" on your machine. If it has to fix
things, be sure to re-boot and rerun AdAware again and repeat this cycle
until you get a clean scan. The reason is that it may have to remove
things which are currently "in use" before it can then clean up others.

Another excellent program for this purpose is SpyBot Search and Destroy
available here: http://security.kolla.de/ SpyBot Support Forum here:
http://www.net-integration.net/cgi-bin/forums/ikonboard.cgi. I recommend
using both normally. After fixing things with SpyBot S&D, be sure to
re-boot and rerun SpyBot again and repeat this cycle until you get a clean
"no red" scan. The reason is that SpyBot sometimes has to remove things
which are currently "in use" before it can then clean up others.



Note that sometimes you need to make a judgement call about what these
programs report as spyware. See here, for example:
http://www.imilly.com/alexa.htm

Once you get this cleaned up, you might want to consider installing the
SpywareBlaster and SpywareGuard here to help prevent this kind of thing from
happening in the future:

http://www.wilderssecurity.com/spywareblaster.html (Prevents malware Active
X installs) (BTW, SpyWare Blaster is not memory resident ... no CPU or
memory load - but keep it updated) The latest version as of this writing
will prevent installation or prevent the malware from running if it is
already installed, and it provides information and fixit-links for a variety
of parasites.

http://www.wilderssecurity.net/spywareguard.html (Monitors for attempts to
install malware) Both Very Highly Recommended


--
Please respond in the same thread.
Regards, Jim Byrd, MS-MVP



In
 
Hi.
Cause this virus js_fornight
Run Antivirus software.
Regards

Mike Burgess said:
Martin,
Dealing with Unwanted Spyware, Parasites and Toolbars
http://mvps.org/winhelp2002/unwanted.htm

Includes: Restore the missing Tabs in IE (usually parasite related)
Note: restoring the missing tab(s) without scanning for parasites
will not remove the culprit that now exists on your system.
____________________________________________________________
Mike Burgess [MVP Windows Shell\User] http://www.mvps.org/winhelp2002/
Blocking Spyware, Adware, Parasites, Hijackers, Trojans, with a HOSTS file
http://www.mvps.org/winhelp2002/hosts.htm [updated 11-19-03]
Please post replies to this Newsgroup, email address is invalid
--

Martin Rådbo said:
I've discovered a strange behavior at one of our customer.

In IE 5.5, go to Tools and then choose 'Internet-Options'.

Normally you are directed to the "General" tab and you also got several
others, for example 'Security' and 'Connections'.

In this case the 'General' tab is missing, it's just not there. Everything
else works fine.

I've tried update to IE 6 throw WindowsUpdate but this made no difference.
I've also tried to reinstall IE 5.5 with an CD but as you know it will not
completely reinstall so the problem is still there.

There were a lot of spyware and som virus on this computer which are now
removed completely. Possibly some of them have removed the 'General' tab but
the question is how to get it back?

Any ideá?

Sincerely
Martin Rådbo
Teknologia
Click to expand...
Click to expand...
 
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