Hi colt44,
The following applies to most games in general, and not just to the games that
may be listed in the KB Article refered to in this post.
SYMPTOMS:
When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:
..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.
..The game stops and an error occurs
Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.
RESOLUTION:
Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting
Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032
--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S.
http://mvp.support.microsoft.com
Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
colt44 Wrote:
=================
| I am haveing the exact same error with a game made by microsoft,and i have
| found no help with with the error. I would bet there are a lot more gamers
| out there having the same error. i havenot found any help for the error you
| have described . I also have have tryed every thing that can be done . that i
| know how to do. I think that error is being ignored. I guess that have
| bought a game that is useless,and my money is wasted.
| colt44
|
| "Jimmy S." wrote:
|
|| Hi swatson,
||
|| Here a couple of references about that error which could help:
||
http://www.experts-exchange.com/Hardware/Q_21028641.html
|| and
||
http://support.microsoft.com/default.aspx?scid=kb;en-us;827663
||
|| If the above don't resolve the issue, perhaps your RAM is mismatched.
|| I realise that you've passed two tests already, however perhaps you
|| may want to test with only one 512 MB stick installed at a time. Test
|| both sticks this way.
||
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S.
http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| swatson Wrote:
|| =================
||| One more thing that has happened since... I received a blue screen stop error
||| msg (STOP: 0x0000008E) and another error event:
||| Event Type: Error
||| Event Source: System Error
||| Event Category: (102)
||| Event ID: 1003
||| Date: 4/10/2006
||| Time: 9:55:21 PM
||| User: N/A
||| Computer: STEVE
||| Description:
||| Error code 1000008e, parameter1 c0000005, parameter2 bf8037b6, parameter3
||| a769ac40, parameter4 00000000.
|||
||| I really appreciate any help anyone could give.
|||
|||| Hi swatson,
||||
|||| Thank you for posting that update. I will be mulling over it to see
|||| what type of troubleshooting should be attempting next, and in the
|||| meantime we might have some suggestions from other readers too.
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S.
http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| swatson Wrote:
|||| =================
||||| New Asrock dual sata2 939 mobo w/AMD Athlon 64 3700 and 2x512MB Crucial RAM.
||||| Started with a clean install of Windows XP, installed Service Pack 2 and all
||||| other critical updates. Installed latest directx and newest drivers for
||||| everything I could think of. Re-installed games after crashes started.
||||| Tried different hard drive cable. Ran and re-ran spyware and virus checkers.
||||| Ran memtest and Microsoft's memory diagnostic. Changed hardware
||||| accleration. Tried older video drivers, just in case. Disabled onboard
||||| sound. Reformatted hard drive and started all over again with same problem.
||||| Bought a new video card--Radeon x800GT0 to replace Radeon 9800 pro--still had
||||| same problem.
|||||
||||| Anything I may have missed?
|||||
|||||
|||||| Hi swatson,
||||||
|||||| To find the solution to this problem we need to determine the cause.
|||||| The best way to determine the cause would be by using process of
|||||| elimination. Please post all the steps you have tried already in as
|||||| much detail as possible. That should narrow things down a lot.
||||||
|||||| --
|||||| Cheers, *Windows_XP_MVP_Shell/User*
|||||| Jimmy S.
http://mvp.support.microsoft.com
||||||
|||||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||||| _________________________________________________________
||||||
|||||| swatson Wrote:
|||||| =================
||||||| Hi,
|||||||
||||||| Thanks, but I have actually tried all of those suggestions plus others. I'm
||||||| really getting desperate. Anyone else have any ideas?
|||||||
||||||| Thanks,
|||||||
|||||||
|||||||| Hi swatson,
||||||||
||||||||
|||||||| The following applies to most games in general, and not just to the games that
|||||||| may be listed in the KB Article refered to in this post.
||||||||
|||||||| SYMPTOMS:
||||||||
|||||||| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of
|||||||| the following symptoms:
||||||||
|||||||| ..The game stops responding.
|||||||| ..The game quits unexpectedly.
|||||||| ..The computer restarts unexpectedly.
|||||||| ..The game stops and an error occurs
||||||||
|||||||| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
|||||||| <Game Name>has encountered a problem and needs to close.
||||||||
|||||||| RESOLUTION:
||||||||
|||||||| Method 1: Restart your computer by using a clean boot procedure
|||||||| Method 2: Remove and Reinstall the Game
|||||||| Method 3: Adjust graphics hardware acceleration
|||||||| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
|||||||| Method 5: Temporarily disable the sound card in Windows
|||||||| Method 6: Lower sound acceleration
|||||||| Method 7 : Download and install the most recent version of DirectX
|||||||| Method 8: Update your video driver
|||||||| Method 9: Update your sound driver
|||||||| Method 10: Scan your computer for viruses
|||||||| Method 11: Remove spyware
|||||||| Method 12: Install the latest VIA chipset drivers
|||||||| Method 13: Create a new user account in Windows XP
|||||||| Method 14: Change the compatibility setting
||||||||
|||||||| Detailed instructions and video clips are published at:
||||||||
http://support.microsoft.com/?scid=kb;en-us;303032
||||||||
||||||||
|||||||| --
|||||||| Cheers, *Windows_XP_MVP_Shell/User*
|||||||| Jimmy S.
http://mvp.support.microsoft.com
||||||||
|||||||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||||||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||||||| _________________________________________________________
||||||||
||||||||
||||||||
|||||||| swatson Wrote:
|||||||| =================
||||||||| I have a newly built system with Windows XP Home and have random crashes to
||||||||| the desktop while playing various games. The error generated is:
|||||||||
||||||||| Event Type: Error
||||||||| Event Source: Application Error
||||||||| Event Category: None
||||||||| Event ID: 1000
||||||||| Date: 4/8/2006
||||||||| Time: 12:01:08 PM
||||||||| User: N/A
||||||||| Computer: SWATSON
||||||||| Description:
||||||||| Faulting application xxxx.exe, version 1.0.0.1, faulting module
||||||||| engine.dll, version 0.0.0.0, fault address 0x001dca99.
|||||||||
||||||||| For more information, see Help and Support Center at
|||||||||
http://go.microsoft.com/fwlink/events.asp.
||||||||| Data:
||||||||| 0000: 41 70 70 6c 69 63 61 74 Applicat
||||||||| 0008: 69 6f 6e 20 46 61 69 6c ion Fail
||||||||| 0010: 75 72 65 20 20 70 61 69 ure pai
||||||||| 0018: 6e 6b 69 6c 6c 65 72 2e nkiller.
||||||||| 0020: 65 78 65 20 31 2e 30 2e exe 1.0.
||||||||| 0028: 30 2e 31 20 69 6e 20 65 0.1 in e
||||||||| 0030: 6e 67 69 6e 65 2e 64 6c ngine.dl
||||||||| 0038: 6c 20 30 2e 30 2e 30 2e l 0.0.0.
||||||||| 0040: 30 20 61 74 20 6f 66 66 0 at off
||||||||| 0048: 73 65 74 20 30 30 31 64 set 001d
||||||||| 0050: 63 61 39 39 0d 0a ca99..
|||||||||
||||||||| Where xxxx.exe is the name of the game, such as painkiller.exe. I have
||||||||| updated the bios and drivers. I even installed a new video card.
||||||||| Temperatures are fine and stable. No spyware, viruses, or unnecessary
||||||||| backgrond applications running. Even ran a memory test thinking it might
||||||||| be ram related. Any suggestions?
|||||||||
||||||||| Thanks,
