game crashes - warning: newbie ahead

  • Thread starter Thread starter Joachim
  • Start date Start date
J

Joachim

Hi,

I'm using Radeon 9600 as primary and secondary adapter on a fairly new
Windows XP pc. Graphics are excellent for all software, but games (all
of them) keep crashing, even causing reboots occasionally. I've run
about every single diagnostic I could get hold of, they keep telling me
everything works fine. ATI themselves could only come up with 'try
another driver', which I did (Catalyst) but that didn't work out,
either. DirectX and the rest of that stuff works fine and is up to
date. Does the collective wisdom have any suggestions that might help
me out?

Cheers,

Joachim
 
My first thoughts are overheating, power supply or a defective card (in that
order), but that's just a guess. I'd start by getting a can of compressed
air at your local Costco or office supply place, and blowing all the dust
bunnies out of your heat sinks (CPU and video card in particular). Make
sure all the fans are running when your system is.

I don't know if the 9600 supports thermal monitoring, but the ATI Tray Tool
(or Tool Tray? can't remember, and I'm not at home where I can find out) can
watch it if it does. Also look for something like Speedfan to monitor your
CPU and case temps, if you have anything to measure them. What motherboard
do you have in the system? Some companies (like Asus) provide utilities to
monitor the power output of your PSU, as well as CPU and motherboard temps.

Perhaps try running a game with the case cover off, if possible. See if
that helps.

Does the crashing happen right away, or do you get to play for awhile first?
Did this system used to work, and now it doesn't anymore, or has it never
worked for running the games. What games have you tried?

Try running something like 3dMark06 to see if it's games, or the graphics in
general that cause you grief. You can also try some other
benchmarking/stress testing software like Prime95, Sandra 2007, and
MemTest86 to make sure it's not some other component in your system that's
causing the problem. A Google search on those names should get you the
links you need.

List your hardware here, including brands and model numbers. Processor,
motherboard, PSU, etc may help.

Forgive me if you've tried all these steps already, but you're not really
specific about what you've done already or what software tools you've used.

Clint
 
Joachim said:
Hi,

I'm using Radeon 9600 as primary and secondary adapter on a fairly new
Windows XP pc. Graphics are excellent for all software, but games (all
of them) keep crashing, even causing reboots occasionally. I've run
about every single diagnostic I could get hold of, they keep telling me
everything works fine. ATI themselves could only come up with 'try
another driver', which I did (Catalyst) but that didn't work out,
either. DirectX and the rest of that stuff works fine and is up to
date. Does the collective wisdom have any suggestions that might help
me out?

Cheers,

Joachim


When the same thing happened to me it turned out to be a dying fan on my
9800XT. It was still running, but was going slower and slower over time
(even though I kept it clean).
 
Clint said:
My first thoughts are overheating, power supply or a defective card (in that
order), but that's just a guess. I'd start by getting a can of compressed
air at your local Costco or office supply place, and blowing all the dust
bunnies out of your heat sinks (CPU and video card in particular). Make
sure all the fans are running when your system is.

Some serious (late) spring cleaning has the games running for slightly
longer (some 15 - 20 mins), but the crash still seems inevitable. Both
fans are running and relatively clean.

Does the crashing happen right away, or do you get to play for awhile first?
Did this system used to work, and now it doesn't anymore, or has it never
worked for running the games.

It used to run considerably longer, though I've always had the odd
crash or freeze. Before the dusting, it was down to 3-4 mins.
Graphics during playing were excellent and undistorted, just pooffff...
out of the blue.
What games have you tried?

Empire Earth, Age of Empires, Civilizations, both Zoo Tycoons, ...

List your hardware here, including brands and model numbers. Processor,
motherboard, PSU, etc may help.

Here we go. It's in Dutch, but I think you might be able to work it
out.

SiSoftware Sandra

Processor
Model : Intel(R) Pentium(R) 4 CPU 2.60GHz
Snelheid : 2.60GHz
Prestatie Rating : PR3457 (geschat)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Interne Data Cache : 8kB Synchroon, 'Write-Through', 4-way set, 64 byte
line size, 2 lines per sector
L2 'On-board' Cache : 512kB ECC Synchroon, ATC, 8-way set, 64 byte line
size, 2 lines per sector

Moederbord
Bus(sen) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Ondersteuning : 1 Processor(s)
MP APIC : yes
Systeem BIOS : American Megatrends Inc. 080009
Systeem : To Be Filled By O.E.M. To Be Filled By O.E.M.
Moederbord : ASUSTeK Computer Inc. P4C800
Totaal Geheugen : 511MB DDR-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82875P,E7210 Memory Controller Hub
'Front Side Bus' Snelheid : 4x 200MHz (800MHz data rate)
Totaal Geheugen : 512MB DDR-SDRAM
Geheugen Bus Snelheid : 2x 200MHz (400MHz data rate)

Video Systeem
Monitor/Panel : Plug en Play-monitor
Adapter : RADEON 9600 SERIES
Adapter : RADEON 9600 SERIES - Secondary

Logische Opslag Apparaten
Harde Schijf (C:) : 75GB (49GB, 66% Beschikbare Ruimte) (NTFS)


Onderdelen
Seriële/Paralelle Poort(en) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D7
USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller -
24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24DE
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host
Controller
Toetsenbord : Standaardtoetsenbord (101/102 toetsen) of Microsoft
Natural PS/2-toetsenbord
Muis : Microsoft PS/2-muis

MultiMedia Apparaat
Apparaat : SoundMAX Integrated Digital Audio

Power Management
AC Line Status : 'On-Line'

Besturingssysteem
Windows Systeem : Microsoft Windows XP/2002 Home 5.01.2600 (Service
Pack 2)

Netwerk 'Services'
Adapter : 3Com Gigabit LOM (3C940)

Forgive me if you've tried all these steps already, but you're not really
specific about what you've done already or what software tools you've used.

I know - I'm better at pushing the buttons than at finding out what
lies behind, I'm afraid. After crashing, I got this standard Windows
hint to apply their memory test, which I did and it turned out just
fine. I ran all DirectX tests, and another benchmark thing I cannot
remember right now. The one you recommended, SiSandra, turned out
nothing out of the ordinary (unless the computer lingo is beyond my
vernacular English). Besides, like I said my machine is like a year
old or something - surely it should be able to cope with these games?

Thanks for your time anyway.

Joachim
 
Well, based on your responses, I'm still leaning towards an overheating
problem. Here's my suggestions.

1) Try running with the cover off, see if it gets better if you go naked.
Put the cover back on for the next tests, though.

2) Get the Asus Probe application (www.asus.com, go to the downloads). Use
that to monitor your system temperatures. You'll have to run Prime95 or
something to stress it while you're monitoring it, and since your system
boots you out, you won't be able to run a full-screen game to test it. This
should stress-test your processor without affecting your video card. But
run the Asus Probe while doing the other tests, and monitor the motherboard
temp as well. Also use the Asus Probe application to monitor the voltages
your PSU is putting out. If they fluctuate or are wildly off the stated
values, look at replacing your PSU.

3) Try the ATITool (http://www.techpowerup.com/atitool/), and run through
the "Scan for Artifacts" test. It will display the GPU temp, if it's
available. This will stress-test your video card as well as your CPU to a
limited extent. If it blows up on this app, but not on the Prime95, I'd
suspect your video card is due for a replacement. Is it under warranty?

4) Try the Memtest application to see if your memory is ok.

Clint

My first thoughts are overheating, power supply or a defective card (in
that
order), but that's just a guess. I'd start by getting a can of compressed
air at your local Costco or office supply place, and blowing all the dust
bunnies out of your heat sinks (CPU and video card in particular). Make
sure all the fans are running when your system is.

Some serious (late) spring cleaning has the games running for slightly
longer (some 15 - 20 mins), but the crash still seems inevitable. Both
fans are running and relatively clean.

Does the crashing happen right away, or do you get to play for awhile
first?
Did this system used to work, and now it doesn't anymore, or has it never
worked for running the games.

It used to run considerably longer, though I've always had the odd
crash or freeze. Before the dusting, it was down to 3-4 mins.
Graphics during playing were excellent and undistorted, just pooffff...
out of the blue.
What games have you tried?

Empire Earth, Age of Empires, Civilizations, both Zoo Tycoons, ...

List your hardware here, including brands and model numbers. Processor,
motherboard, PSU, etc may help.

Here we go. It's in Dutch, but I think you might be able to work it
out.

SiSoftware Sandra

Processor
Model : Intel(R) Pentium(R) 4 CPU 2.60GHz
Snelheid : 2.60GHz
Prestatie Rating : PR3457 (geschat)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Interne Data Cache : 8kB Synchroon, 'Write-Through', 4-way set, 64 byte
line size, 2 lines per sector
L2 'On-board' Cache : 512kB ECC Synchroon, ATC, 8-way set, 64 byte line
size, 2 lines per sector

Moederbord
Bus(sen) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Ondersteuning : 1 Processor(s)
MP APIC : yes
Systeem BIOS : American Megatrends Inc. 080009
Systeem : To Be Filled By O.E.M. To Be Filled By O.E.M.
Moederbord : ASUSTeK Computer Inc. P4C800
Totaal Geheugen : 511MB DDR-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82875P,E7210 Memory Controller Hub
'Front Side Bus' Snelheid : 4x 200MHz (800MHz data rate)
Totaal Geheugen : 512MB DDR-SDRAM
Geheugen Bus Snelheid : 2x 200MHz (400MHz data rate)

Video Systeem
Monitor/Panel : Plug en Play-monitor
Adapter : RADEON 9600 SERIES
Adapter : RADEON 9600 SERIES - Secondary

Logische Opslag Apparaten
Harde Schijf (C:) : 75GB (49GB, 66% Beschikbare Ruimte) (NTFS)


Onderdelen
Seriële/Paralelle Poort(en) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D7
USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller -
24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24DE
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host
Controller
Toetsenbord : Standaardtoetsenbord (101/102 toetsen) of Microsoft
Natural PS/2-toetsenbord
Muis : Microsoft PS/2-muis

MultiMedia Apparaat
Apparaat : SoundMAX Integrated Digital Audio

Power Management
AC Line Status : 'On-Line'

Besturingssysteem
Windows Systeem : Microsoft Windows XP/2002 Home 5.01.2600 (Service
Pack 2)

Netwerk 'Services'
Adapter : 3Com Gigabit LOM (3C940)

Forgive me if you've tried all these steps already, but you're not really
specific about what you've done already or what software tools you've
used.

I know - I'm better at pushing the buttons than at finding out what
lies behind, I'm afraid. After crashing, I got this standard Windows
hint to apply their memory test, which I did and it turned out just
fine. I ran all DirectX tests, and another benchmark thing I cannot
remember right now. The one you recommended, SiSandra, turned out
nothing out of the ordinary (unless the computer lingo is beyond my
vernacular English). Besides, like I said my machine is like a year
old or something - surely it should be able to cope with these games?

Thanks for your time anyway.

Joachim
 
You can also check out this thread:
http://club.cdfreaks.com/showthread.php?t=73758

My first thoughts are overheating, power supply or a defective card (in
that
order), but that's just a guess. I'd start by getting a can of compressed
air at your local Costco or office supply place, and blowing all the dust
bunnies out of your heat sinks (CPU and video card in particular). Make
sure all the fans are running when your system is.

Some serious (late) spring cleaning has the games running for slightly
longer (some 15 - 20 mins), but the crash still seems inevitable. Both
fans are running and relatively clean.

Does the crashing happen right away, or do you get to play for awhile
first?
Did this system used to work, and now it doesn't anymore, or has it never
worked for running the games.

It used to run considerably longer, though I've always had the odd
crash or freeze. Before the dusting, it was down to 3-4 mins.
Graphics during playing were excellent and undistorted, just pooffff...
out of the blue.
What games have you tried?

Empire Earth, Age of Empires, Civilizations, both Zoo Tycoons, ...

List your hardware here, including brands and model numbers. Processor,
motherboard, PSU, etc may help.

Here we go. It's in Dutch, but I think you might be able to work it
out.

SiSoftware Sandra

Processor
Model : Intel(R) Pentium(R) 4 CPU 2.60GHz
Snelheid : 2.60GHz
Prestatie Rating : PR3457 (geschat)
Cores per Processor : 1 Unit(s)
Threads per Core : 2 Unit(s)
Interne Data Cache : 8kB Synchroon, 'Write-Through', 4-way set, 64 byte
line size, 2 lines per sector
L2 'On-board' Cache : 512kB ECC Synchroon, ATC, 8-way set, 64 byte line
size, 2 lines per sector

Moederbord
Bus(sen) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Ondersteuning : 1 Processor(s)
MP APIC : yes
Systeem BIOS : American Megatrends Inc. 080009
Systeem : To Be Filled By O.E.M. To Be Filled By O.E.M.
Moederbord : ASUSTeK Computer Inc. P4C800
Totaal Geheugen : 511MB DDR-SDRAM

Chipset 1
Model : ASUSTeK Computer Inc 82875P,E7210 Memory Controller Hub
'Front Side Bus' Snelheid : 4x 200MHz (800MHz data rate)
Totaal Geheugen : 512MB DDR-SDRAM
Geheugen Bus Snelheid : 2x 200MHz (400MHz data rate)

Video Systeem
Monitor/Panel : Plug en Play-monitor
Adapter : RADEON 9600 SERIES
Adapter : RADEON 9600 SERIES - Secondary

Logische Opslag Apparaten
Harde Schijf (C:) : 75GB (49GB, 66% Beschikbare Ruimte) (NTFS)


Onderdelen
Seriële/Paralelle Poort(en) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24D7
USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller -
24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller -
24DE
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
USB Controller/Hub : USB-hoofdhub
FireWire/1394 Controller/Hub : VIA OHCI Compliant IEEE 1394 Host
Controller
Toetsenbord : Standaardtoetsenbord (101/102 toetsen) of Microsoft
Natural PS/2-toetsenbord
Muis : Microsoft PS/2-muis

MultiMedia Apparaat
Apparaat : SoundMAX Integrated Digital Audio

Power Management
AC Line Status : 'On-Line'

Besturingssysteem
Windows Systeem : Microsoft Windows XP/2002 Home 5.01.2600 (Service
Pack 2)

Netwerk 'Services'
Adapter : 3Com Gigabit LOM (3C940)

Forgive me if you've tried all these steps already, but you're not really
specific about what you've done already or what software tools you've
used.

I know - I'm better at pushing the buttons than at finding out what
lies behind, I'm afraid. After crashing, I got this standard Windows
hint to apply their memory test, which I did and it turned out just
fine. I ran all DirectX tests, and another benchmark thing I cannot
remember right now. The one you recommended, SiSandra, turned out
nothing out of the ordinary (unless the computer lingo is beyond my
vernacular English). Besides, like I said my machine is like a year
old or something - surely it should be able to cope with these games?

Thanks for your time anyway.

Joachim
 
How long did you run memtest ? I had problems like that before an it was
memory related. I then bumped voltage to memory up in bios to 2.8 volts an
all was fine. Depends on the quality of the memory though to bump said
voltage up.
 
I've seen this plenty. ASUS mobo rebooting over and over.
ASUS mobos are kids toys, and they go unstable at about
1 to 2 years and start rebooting. Some say it is the electrolytic
caps on the mobo.

johns
 
I've seen this plenty. ASUS mobo rebooting over and over.
ASUS mobos are kids toys, and they go unstable at about
1 to 2 years and start rebooting. Some say it is the electrolytic
caps on the mobo.

johns

While there was a glut of various mb's with bad caps a few years back,
not just Asus either, saying Asus are kids toys is just complete bullshit.
I've got an Asus P4B533 that is still going strong after over four years
of daily use.
 
Thanks again for your swift response. Running naked hasn't solved
anything - in fact, I've got the distinct impression that crashing
rates are back up to where they used to be - every 3 to 4 mins. or so.
I haven't had the time to try out your other suggestions yet. Will
keep you posted.

Joachim
 
Clint said:
3) Try the ATITool (http://www.techpowerup.com/atitool/), and run through
the "Scan for Artifacts" test. It will display the GPU temp, if it's
available. This will stress-test your video card as well as your CPU to a
limited extent. If it blows up on this app, but not on the Prime95, I'd
suspect your video card is due for a replacement. Is it under warranty?

"Scanning for artifacts" didn't yield anything - I had it running for
more than half an hour, though I didn't see anything even remotely
related to temperature monitoring. I tried "Find max mem" and that
*did* seem to cause some trouble, though nothing actually crashed. I'm
pretty busy this weekend, so the other tests will have to wait.

Joachim
 
johns said:
I've seen this plenty. ASUS mobo rebooting over and over.
ASUS mobos are kids toys, and they go unstable at about
1 to 2 years and start rebooting. Some say it is the electrolytic
caps on the mobo.

Thanks for the hysterical post! I've not laughed so well in a long time. My
daughter's puter features an A7v-266E that is almost as old as she is. She
plays Everquest II as well as Anarchy Online and several others games. The
puter also runs all her educational software flawlessly. This board has been
stable since day one.

Opinionated doof.
 
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