Wouldn't the Windows Installer CleanUp Utility at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q290301
be easier way to make sure MSO XP is completely removed?
--
| Hi John,
|
| I checked the Dr. Watson log and it appears that the FrontPage crash is not
| captured. Therefore, we are unable to obtain any information regarding this
| exception. Since this issue occurs under FrontPage Safe Mode with Windows
| Safe Mode, most probably, it is related to some system corrupted
| information of Office XP.
|
| In this case, I would suggest you try to completely remove and reinstall
| Office XP to see if this issue is fixed. This way help use completely
| remove FrontPage from this computer and install it back.
|
| - Please be noticed that some personalized settings for Office may lose
| during the reinstallation.
|
| a. Back Up All of the Data you would like to retain
| -------------------------
| Note: Disable all of the anti-virus programs and other third party software
| when you perform the uninstallation and the reinstallation.
|
| b. Remove Office
| -------------------------
| 1. Click "Start", point to "Settings", and then click "Control Panel".
|
| 2. In Control Panel, double-click Add/Remove Programs.
|
| 3. In the "Add/Remove Programs Properties" dialog box, click "Microsoft
| Office XP", and then click "Change/Remove.
| NOTE: The exact name of Microsoft Office XP may vary, depending on
| which version of Office XP you have.
|
| 4. In the Microsoft Office XP Setup dialog box, click "Uninstall Office
| - Remove Microsoft Office XP", and then click "Next".
|
| 5. Click "Yes" to remove Office. If you see any other instances related
| Office or an Office product, remove them all.
|
| 6. In the "Add/Remove Programs" dialog box, click "Close".
|
| c. Remove the Office installation folder
| ----------------------
| Remove the following folders:
|
| C:\Program Files\Microsoft Office
| D:\Program Files\Common Files\Microsoft Shared\Office10
| D:\Documents and Settings\All Users\Application Data\Microsoft\Office
| D:\Documents and Settings\ericshen\Application Data\Microsoft\FrontPage
|
| d. Edit the Registry
| ---------------------
| WARNING: If you use Registry Editor incorrectly, you may cause serious
| problems that may require you to reinstall your operating system. Microsoft
| cannot guarantee that you can solve problems that result from using
| Registry Editor incorrectly.
|
| 1. Click "Start", and then click "Run".
|
| 2. In the Run dialog box, type "regedit" (without the quotation marks), and
| then click "OK".
|
| 3. In the left pane in the Registry Editor, locate the following key:
| HKEY_CURRENT_USER\Software\Microsoft\Office
|
| 4. In the left pane, right-click 10.0 under the Office folder, and then
| click "Delete".
|
| 5. On the "File" menu, click "Exit".
|
| Repeat the above steps to remove the following registry keys as well:
|
| Note: You may not find all of the following registry keys. This is normal.
| Please skip that registry key.
|
| HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange
| HKEY_LOCAL_MACHINE\Software\Microsoft\Schedule+
| HKEY_LOCAL_MACHINE\Software\Microsoft\Office
|
| 6. Also, Delete the subkeys starting with 9040 under this key
|
| HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Produ
| cts
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
| ata\<SID>\Products
|
| 7. Delete all the subkeys under
|
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Patch
| es
| HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserD
| ata\<SID>\Patches
|
| Where <SID> is like S-X-XX-XX. For example: S-1-5-18 or
| S-1-5-21-2146773085-903363285-719344707-91240
|
| e. Restart computer and then reinstall Office XP
| ------------------------
| After you completely remove Office XP from your disk, log out and then
| restart your computer. Then please insert the Office XP CD and perform the
| reinstallation. After you installed Office XP, please refer to the
| following to install SP1 and then SP2:
|
|
http://office.microsoft.com/downloads/2002/oxpsp1.aspx
|
http://office.microsoft.com/downloads/2002/oxpsp2.aspx
|
| Then check if this issue still occurs. If it happens again, you can capture
| the screen shots of the problem you see and then send them to me. Therefore
| I will be able to check if this problem is related to the kernel Windows
| system or hardware.
|
| I look forward to hearing from you.
|
| Regards,
|
| Eric Shen
| Product Support Services
| Microsoft Corporation
|
| This posting is provided "AS IS" with no warranties, and confers no rights.
|
| Get Secure! -
www.microsoft.com/security
|
