found something very interesting in Superantispyware

  • Thread starter Thread starter Robinb
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R

Robinb

Superantispyware has an interesting feature in it called Boot Safe.
You can find it in Start/Programs/Superantispware
When clicking on it- it sets up an application to allow you to go into Safe
mode. This is usefull if you have tried the F8 key and nothing has
happened.

Once you decide which Safe Mode to check it will reboot and put you into
Safe mode. Only problem with it is that you cannot re go back into the
program to uncheck it to reboot once you are done. Windows comes up and
tells you cannot do this in Safe Mode.

If you just reboot- you will find you are in a loop because it takes you
back to Safe Mode. What you need to do is Click on Run and type msconfig-
and go into the Boot.ini tab and remove the check mark on "Safe Mode" then
the computer will reboot normally.

Robin
 
Can't you just go into msconfig - Boot.ini tab and place a check mark on
"Safe Mode" if you have problems with F8?
 
yes but if you are trying to get rid of spyware- superantispware has this
function and I am wondering if it is a bug because most regular users would
not know what to do if they constantly looped.

robin
 
Actually, I'd be tempted to do the same and head directly for a HJT forum.
However, if there's no malware suspicion there should be no problem with
either of those methods along with the usually easier and standard F8 tap
which I have problems with on my Dell.
 
dave i was just testing the boot safe option in superantispyware to see what
it could do.
That is when i found it constantly loops back into safe mode.
I normally use f8 to get into safemode or go into msconfig and click on
boot.ini to do it if f8 doesn't work
I was just wondering if a program has this special feature then it should
work correctly and have a command in it that once you get into safe mode it
releases that configuration and when you go to restart to normal mode you
acutally go there.
robin
 
Reading the SAS helpfile might help: Under FAQ it tells you how to use
bootsafe, including the statement;
After you select your desired Safe Mode option and scan your computer, you
MUST run BootSafe again and select the option to boot into Normal mode or
your computer will continue to boot into Safe Mode.

Of course, I appreciate that reading the help file is a last resort for most
users :-)
 
Not the dreaded Helpfile... oh NO not THAT.

I've been doing some help support on another forum and there are literally
hundreds of questions over and over about what this and that error message
means and they're often repeats of the same question. Many of those
message numbers are documented in the help file, but people refuse to use
it... go figure. They seem to prefer to take the time to write a post
explaining the problem from the beginning and then wait for an answer to be
personally delivered rather than search for any existing documentation... I
guess that applies to forum searches as well, even in this newsgroup.
Let's face it there are very few never before seen nor previously discussed
problems in most well aged software programs. I think I'll force everybody
to enter my program through it's Helpfile... the very next time I write
one... :o)

What gives, is this something basic to human nature, or is it just
inexperience?
 
Many of those message numbers are documented in the help file, but people
refuse to use it... go figure. They seem to prefer to take the time to
write a post explaining the problem from the beginning and then wait for
an answer to be personally delivered rather than search for any existing
documentation...
Click to expand...

I'm very puzzled by these repeated references to a 'help file'. Could
someone give me a detailed personally-delivered explanation of what that is,
please?
 
Hi Alan D,

Here you go (if you're running XP): Start | All Programs | SUPERAntiSpyware
Folder | SUPERAntiSpyware Help

Alan
 
I think this may have been another of those situations when my obscure sense
of humour has got me into deep waters by being misunderstood, Alan; or maybe
you're giving me a dose of my own medicine by leaving ME in doubt about
whether YOU are now having a bit of fun.

Well, whichever it is, thank you for the help (if the first); alternatively
(if the second): nice one; you got me!

Phew.
 
only one problem with that- it has a bug because you cannot run bootsafe in
superantispyware again- windows comes up and says this cannot run in
safemode
robin
 
dave i think the biggest problem in a help file is how it is written.
Most are written for the IT professional and the writings is not in simple
"baby terms" for the average user.
So when the average user goes to the help file it is so hard for them to
figure it all out.
Since I do teach alot of programs including the OS of XP and Vista (and have
taught from Win95 forward) I found this to be a major fact.
Unfortunetly those who write a help file are the techies and they do not
realize that the average user is clueless to alot of techinical terms.
robin
 
and to add it- the help files on alot of programs are up where it says- File
Edit View Tools Options Help. YOu click on Help and go to "Contents and
Index.

Some have an Options tab- and the help files might be in there.
robin
 
Alan D said:
I'm very puzzled by these repeated references to a 'help file'. Could
someone give me a detailed personally-delivered explanation of what that is,
please?
Click to expand...

Help files are modeled after the old DOS manuals that gave detailed
information at the atomic level without actually helping you do anything. An
addition of howto files would be more helpful. <g>

Bob Vanderveen
 
Yes, sure, I've seen that even being tech oriented myself, those
explanations that leave you with the WTH expression after you finish
reading them can make understanding difficult. Some time ago documentation
writers came up with the hot links concept which allowed detailed optional
exploration of undefined technical jargon wherever it's encountered using
an underlined link. Unfortunately, that script assistance is seldom used in
help files or any technical documentation for that matter. That's a shame
because you never know the level of the audience when you're trying to help
someone comprehend, and the fact that most of that effort to show links can
actually be automated.
 
Anonymous Bob" said:
An
addition of howto files would be more helpful. <g>
Click to expand...

Maybe that would pave the way towards the creation of help files for the
howto files, Bob.
 
OK, after a little experimentation on my XP system this is how it works for
me after booting to SAFE using BootSafe then trying to go back to normal
boot:

Using msconfig and specifying normal puts me right back into SAFE
F8 specifying normal puts me back into SAFE
F8 specifying last known good config puts me back into SAFE

The only way to get back to normal boot that I can see is to run
BootSafe.exe again specifying normal from the SAFE mode initially
established by BootSafe. FWIW, net confirmation of this is here:
http://forum.zonelabs.org/zonelabs/board/message?board.id=Off-Topic&message.id=15987#M15987

So Robin, I have no idea of why your system would be that different and
allow or require you run msconfig to get back to normal boot mode, since
bootsafe apparently won't run for you in SAFE mode. Weird.
 
Alan D said:
Maybe that would pave the way towards the creation of help files for the
howto files, Bob.
Click to expand...

I can see the direction this is going.<g>

Perhaps there's a need to update the help files after the program has some
miles on it, and include hot links in the error messages for common problems
(or has that been done already?).

Bob Vanderveen
 
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