Found New Hardware wizard won't quit

  • Thread starter Thread starter Meg
  • Start date Start date
M

Meg

i have just purchased a second printer. I need a laser printer because my
mutlifunction is causing me to go broke with the cost of cartridges...that's
neither here nor there. So i want to install this Samsung Laser Printer. I
plug it in, the system sees it and starts the process of instailing it. The
Found New Hardware wizard says it found it, but it can not install it this
hardware, there is a problem installing the device, the system could not find
the file specified.

Yet, when i go to the printer list in the c panel, there it is. and to boot
it works. I have downloaded the updated drivers from the samsung site, i
have tried to install it in safe mode. I've uninstalled, reinstalled and
updated the drivers as much as i could. I have even been able to get the
wizard to start all over again and directed it to the correct location of the
driver file. It sees it, it does its thing and then again i get this
message. I can hit finished until i'm blue in the face and the error message
keeps popping up. I removed the driver.cab file and reinstalled it from the
WIndows XP disc. (something about the updates, may have corrupted something
or other according to microsoft knowlege base) and i have been on the phone
with tech support at Samsung 3x. (tier 2, i might add). I have unplugged the
thing and replugged it into a different port. I have unplugged everything
except for the samsung printer and the same messgae keeps popping up.

Is there a way to disable the hardware wizard, as i can think of nothing
else to get this to stop. THanks.
 
Meg said:
i have just purchased a second printer. I need a laser printer because my
mutlifunction is causing me to go broke with the cost of
cartridges...that's
neither here nor there. So i want to install this Samsung Laser Printer.
I
plug it in, the system sees it and starts the process of instailing it.
The
Found New Hardware wizard says it found it, but it can not install it this
hardware, there is a problem installing the device, the system could not
find
the file specified.

Yet, when i go to the printer list in the c panel, there it is. and to
boot
it works. I have downloaded the updated drivers from the samsung site, i
have tried to install it in safe mode. I've uninstalled, reinstalled and
updated the drivers as much as i could. I have even been able to get the
wizard to start all over again and directed it to the correct location of
the
driver file. It sees it, it does its thing and then again i get this
message. I can hit finished until i'm blue in the face and the error
message
keeps popping up. I removed the driver.cab file and reinstalled it from
the
WIndows XP disc. (something about the updates, may have corrupted
something
or other according to microsoft knowlege base) and i have been on the
phone
with tech support at Samsung 3x. (tier 2, i might add). I have unplugged
the
thing and replugged it into a different port. I have unplugged everything
except for the samsung printer and the same messgae keeps popping up.

Is there a way to disable the hardware wizard, as i can think of nothing
else to get this to stop. THanks.
Click to expand...



Did you follow the instruction that came with the printer?? Most likely it
says "Install drivers first, and when prompted, connect the printer" .


--
Tumppi
=================================
A lot learned from these newsgroups
Helsinki, FINLAND
(translations from/to FI not always accurate
=================================
 
yes, i did follow the directions.

Thomas Wendell said:
Did you follow the instruction that came with the printer?? Most likely
it says "Install drivers first, and when prompted, connect the printer" .


--
Tumppi
=================================
A lot learned from these newsgroups
Helsinki, FINLAND
(translations from/to FI not always accurate
=================================
Click to expand...
 
Then I would suggest completely uninstalling all instances of it. Then
open the registry and "find" samsung and remove any keys in the printers
section, ONLY the printers section. Then unplug it, and reboot the
computer. Now get out the driver CD for it and then follow the
instructions step by step to do the install.

Samsung ML2510
sorry

Meg
 
thanks,
i just returned the printer and bought an HP. when i arrives, hopefully,
there will be no more trouble.
 
I typically have good luck hardware wise with HP lasers, very robust the
commercial one, but some days I would like to shoot the driver writers!
;-) Wishing you the best!
 
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