Forms results won't save

  • Thread starter Thread starter Adam
  • Start date Start date
A

Adam

Whenever a web user fills out a form page on our web
site, it appears to have worked, but when you go into the
text file where the data should be saved, that file is
blank. It also doesn't save anything to an access
database. Lastly, it doesn't let you send the results to
an email address (says that e-mail is not configured on
the frontpage extensions). The server does have frontpage
2002 extensions installed on it and all it's web sites.
The e-mail is also configured b/c we get log reports on
the server health via e-mail. Any suggestions would be
appreciated.

Thanks, Adam
 
Have your host run a check on the extensions.

If you are process the form data to an Access database, then you can't use
the function of having the data written to a file and sending email at the
same time, since using the database is via ASP, and not the FP extensions
which handle writing a file and sending email.

Now if you are using the FP Form Handler to write to a file an send email
and you are not getting the emails, then the host has not configured the
extensions to process email, this is different from you being able to
receive emails regard your log files.

Try the following directly on the live site, File Menu | New | Page |
Feedback form. Test it un-modified, the default is that it will write to a
file in the _private folder. If that works, then the permissions are correct
on the _private folder. Next edit the form properties, removing the file
name when FP would write to, and enter an email address, save the form, if
FP prompts you to remove the email address, then the host hasn't configure
the extensions for your account to process email from FP forms.

Also the extensions are configured individually for each website/account on
a server, so some could be configured correctly while others are not.

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Thomas A. Rowe (Microsoft MVP - FrontPage)
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