G
Guest
Hi all,
I'm having a problem getting my head round one of my forms.
The business model is a call accreditation session (Where the team leader
sits down with recordings of customer services calls, and gives people points
based on certain criteria)
I have these tables related to this process:
Calls (Time, Date, Customer, Member of Staff making the call)
Sessions (Call ID, Staff ID, Criteria ID, Response)
So what I am doing is storing data about the calls in a different table, and
using the ID number of that call in the Sessions table to uniquely identify
the call.
What I can't figure out is how will I get people to enter this data via a
form? There is about 32 questions and they are all stored in another
database! It's a question per record, so the call ID, Staff name etc are all
reentered for the next record until all 32 questions have been completed...
Is there an easier way of doing this or am I going to have to copy the data
to each record until the session is finished?
Cheers
Toby
I'm having a problem getting my head round one of my forms.
The business model is a call accreditation session (Where the team leader
sits down with recordings of customer services calls, and gives people points
based on certain criteria)
I have these tables related to this process:
Calls (Time, Date, Customer, Member of Staff making the call)
Sessions (Call ID, Staff ID, Criteria ID, Response)
So what I am doing is storing data about the calls in a different table, and
using the ID number of that call in the Sessions table to uniquely identify
the call.
What I can't figure out is how will I get people to enter this data via a
form? There is about 32 questions and they are all stored in another
database! It's a question per record, so the call ID, Staff name etc are all
reentered for the next record until all 32 questions have been completed...
Is there an easier way of doing this or am I going to have to copy the data
to each record until the session is finished?
Cheers
Toby