forced inbox repair

  • Thread starter Thread starter Gary Roach
  • Start date Start date
G

Gary Roach

some clients of mine have been having a problem where outlook 2002 tells
them when they start it that they have to run the inbox repair tool. they do
so and all their folders disappear and are replaced with "recovered data"
folders with their messages plus all kind of task information and separate
attachments that's effectively useless. we've been able to restore their
folders and most of their messages from backups but we don't have any
assurance this won't happen again. this has happened on more than one
machine. does anyone know why this happens? they're running office xp under
windows xp pro. thanks,

gary
 
Not closing Outlook the nice way (tuning off comp with the power switch) or
storing the pst-file on a networkshare are common ways to corrupt your data.

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we are storing the pst file on a network share in the sense that it's part
of the roaming profile that gets uploaded and downloaded to the PDC. i
changed this at install from the default which is to store the pst file in
the local settings folder. i did this because the profiles get backed up to
tape on the server and i wanted e-mail to be backed up and to roam just like
the rest of the profile. this has been working correctly since last april
and now it seems to be causing problems. what's the correct way to
accomplish this?
 
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