fixing an "open hangle"

  • Thread starter Thread starter Gary Karasik
  • Start date Start date
G

Gary Karasik

Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to the
following open registry key:

AWHOST32.EXE (732) \REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500
(0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?

TIa,

GaryK
 
Gary Karasik wrote in
Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to
the following open registry key:

AWHOST32.EXE (732)
\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500 (0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?
Click to expand...

Workaround
Stop the AWHOST32 (Symantec pcAnywhere) prior to logoff/shutdown.
Possible a Service you can stop with
net stop <service name>
 
Gary Karasik wrote in
Hello,

I am getting a USERENV 1000 error. I have narrowed the cause to
the following open registry key:

AWHOST32.EXE (732)
\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500 (0x374)

However I don't know how to proceed from here.

Can anyone suggest a way to troubleshoot/repair this problem?
Click to expand...

Workaround
Stop the AWHOST32 (Symantec pcAnywhere) prior to logoff/shutdown.
Possible a Service you can stop with
net stop <service name>
 
Thanks, Mark. I was hoping to find the source of the problem. The registry
key that the error describes doesn't exist, so I don't know what to do from
here.

GaryK
 
Thanks, Mark. I was hoping to find the source of the problem. The registry
key that the error describes doesn't exist, so I don't know what to do from
here.

GaryK
 
Gary Karasik wrote in
Thanks, Mark. I was hoping to find the source of the problem. The
registry key that the error describes doesn't exist, so I don't
know what to do from here.
Click to expand...

That "500" account is probably the original local "Administrator"
account (if that helps). Try Symantec for more perhaps.

"\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500"
would be
HKEY_USERS\S-1-5-21-1961297542-633417484-5522801-500\ ...
 
Gary Karasik wrote in
Thanks, Mark. I was hoping to find the source of the problem. The
registry key that the error describes doesn't exist, so I don't
know what to do from here.
Click to expand...

That "500" account is probably the original local "Administrator"
account (if that helps). Try Symantec for more perhaps.

"\REGISTRY\User\S-1-5-21-1961297542-633417484-5522801-500"
would be
HKEY_USERS\S-1-5-21-1961297542-633417484-5522801-500\ ...
 
In said:
Thanks. No help at Symantec, and the key doesn't exist. Any other
thoughts?
Click to expand...

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.
 
In said:
Thanks. No help at Symantec, and the key doesn't exist. Any other
thoughts?
Click to expand...

Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.
 
I'll try your advice. Thanks.

GaryK

Mark V said:
Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.
Click to expand...
 
I'll try your advice. Thanks.

GaryK

Mark V said:
Un-install the Symantec product. Reboot. Clean out the registry for
any left over references to the publisher/product. Reboot. Re-
install the product.

You _must_ make a full registry backup before you edit the registry.
Also assuming that only one Symantec product installed on the system.

No other ideas. Good luck with it.

If you can't fix it post again and maybe someone else will notice.
Suggest you include "Symantec" in the Subject.
Click to expand...
 
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