Fix It v 4.0 by V-Com

  • Thread starter Thread starter -nobody-
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-nobody-

S L O W prog launch

latest virus sigs dated 13-Feb
cause very very slow program launching
this has happened to 4 of my friends who use this product on my
recommendation
makes 1ghz and less fast machines unuseable
have had to uninstall it and go to AVG until this gets fixed

anybody using ver 5 with the latest sigs ?
maybe it is time for me to upgrade
 
-nobody- said:
S L O W prog launch

latest virus sigs dated 13-Feb
cause very very slow program launching
this has happened to 4 of my friends who use this product on my
recommendation
makes 1ghz and less fast machines unuseable
have had to uninstall it and go to AVG until this gets fixed

anybody using ver 5 with the latest sigs ?
maybe it is time for me to upgrade
Click to expand...
Put your money to better use and by a stand-alone AV product. The scan
engine in Fix-It 4.0 is out of date.
 
Well they claim that Trendmicro makes their v scanner and they do update the
signatures every few days...
I'll miss it - the "cleaner" function saved me several times, I'll give them
a week or two to correct the prob before dumping it.
 
optikl said:
Put your money to better use and by a stand-alone AV product. The scan
engine in Fix-It 4.0 is out of date.
Click to expand...

I spent most of yesterday diagnosing a PC that recently was upgraded
to System Suite 4.0.30.13 and latest virus definitions. The machine
(an Athlon 2100 XP with 512 memory) had become so slow as to become
almost unusable. Machine suffered frequent desktop crashes, IE Invalid
Page faults and other instability. All-in-One took more than 5 hours
to run (before being terminated in "examining disk step").

I discovered that the System Suite Task Manager was using almost all
available system resources. When I disabled SS task manager in the
startup file performance returned to normal and all other faults
disappered. I have since de-installed System Suite 4.0 after more
than 2 years of satisfactory use.

Is it a coincidence that these problems arise at the same time that
V-Com announces discontinuation for support of System Suite 4?
 
I use Fix-It v 1.04. Abandoned anti-virus in favour of AVG a long time ago
but left Fix-It on the disk for file cleaning and defrag/ optimize. Have no
use for System Suite. k35454.
Well they claim that Trendmicro makes their v scanner and they do update the
signatures every few days...
I'll miss it - the "cleaner" function saved me several times, I'll give them
a week or two to correct the prob before dumping it.
 
I spent most of yesterday diagnosing a PC that recently was upgraded
to System Suite 4.0.30.13 and latest virus definitions. The machine
(an Athlon 2100 XP with 512 memory) had become so slow as to become
almost unusable. Machine suffered frequent desktop crashes, IE Invalid
Page faults and other instability. All-in-One took more than 5 hours
to run (before being terminated in "examining disk step").

I discovered that the System Suite Task Manager was using almost all
available system resources. When I disabled SS task manager in the
startup file performance returned to normal and all other faults
disappered. I have since de-installed System Suite 4.0 after more
than 2 years of satisfactory use.

Is it a coincidence that these problems arise at the same time that
V-Com announces discontinuation for support of System Suite 4?
Click to expand...

Quoted below, the answer to my post above from V-Com. Ontrack was a
good company, with V-Com, let the buyer beware. If you bought their
product mid last year you are screwed now (I didn't but others I know
did).

Discussion Thread
Response (V Communications Technical Support) 02/17/2004 09:35 AM
Hello,

VCOM is no longer able to provide AntiVirus update pattern files to
SystemSuite and Fix-It Utilities versions 3 and 4.

Changes to the AntiVirus engine provided by Trend Micro and different
pattern file formatting were required and implemented by Trend Micro,
to enhance the security and effectiveness of the AntiVirus
application. Both SystemSuite 5 and Fix-It Utilities 5 include this
new AntiVirus engine.

If you would like to upgrade to SystemSuite 5 (or Fix-It), then you
can do so online at http://www.v-com.com/buyonline/ss5_upgrade.html.
This upgrade includes the improved Anti-Virus protection that has not
been available in any v4 product (even if you have current pattern
files), along with a free year of AV updates. It also includes many
other improvements and features.

If you do not wish to upgrade, uninstall SystemSuite. Then reboot and
reinstall it. This time, od not run EasyUpdate or you will have the
same situation. Sorry for the inconvenience.

VCOM generally discontinues support for prior versions of its products
6 months after the release of the latest versions. SystemSuite 5 and
Fix-It Utilities 5 were release over 6 months ago and as such, email
support was discontinued as of December 31, 2003.
 
-nobody- said:
Well they claim that Trendmicro makes their v scanner and they do update the
signatures every few days...
I'll miss it - the "cleaner" function saved me several times, I'll give them
a week or two to correct the prob before dumping it.
Click to expand...

updating the signature files every few days is not the same as
updating the scan engine. The engine in Fix-It 4.0 is from Trend, but
the engine has not been updated since Jesus was an alter boy. Version
5.0 has a later engine, but I'm not sure it's Trend's latest. The
Trend Micro product you purchase directly from them is quite a
different animal from what you get as a component of Fix-It. Fix-It is
fine for registry and file cleaning. It also isn't bad for
defragmenting, assuming you agree with the approach of "zoning". For
virus protection, look elsewhere.
 
I would have gladly upgraded to their new v5 if they simply stopped the
EasyUpdates to v4 instead of screwing up my system and those of my many
friends who bought v4 on my recommendation.

This way of doing business will cost them plenty.
 
-nobody- said:
I would have gladly upgraded to their new v5 if they simply stopped the
EasyUpdates to v4 instead of screwing up my system and those of my many
friends who bought v4 on my recommendation.

This way of doing business will cost them plenty.
Click to expand...

You are so right. I have been suffering with a major win 2k slowdown
for two weeks on my systems. All the wasted hours diagnosing spyware,
viruses and registry issues have caused me economic loss in my
business. This morning I had my credit card poised to upgrade to 5.0
because they v-com no longer supporting 4.0, and then I found the
latest message (quoted above) on their website. To hell with them.

I am telling all my friends and associates (to whom I previously
wholeheartedly endorsed this product) to look elsewhere.

Thank you all for participating in this thread. You helped me stop the
bleeding of time and money in pursuing this stupid issue.
 
Me too!!! I'm already on Sophos myself, I was a reseller for Ontrack,
and as a result, at least 20 of my clients have been left out in the
cold on this as well. Oddly I emailed V-Com reseller support several
days ago to let them know that I needed a: pricing, and b: was
planning on moving my customers to something else if I didn't hear
back from them (I have yet to hear back of course). I guess they
don't like to sell things even though they're supposedly pushing a new
product? Anyway, don't know if everyone else noticed this, but
they've also changed to yearly licensing on AV updates (so much for
the perpetual licenses we bought)!?!? Last time I checked, didn't
Microsoft get in some sort of legal trouble for trying to define their
own idea of product life cycles by trying to stop making updates
available for older software? I thought you couldn't legally do any
of this, but I suppose they probably won't stay afloat long enough to
get sued at this point!

Anyway, I'm moving everyone that doesn't decide to upgrade to version
5 (which I think will be absolutely everyone) over to Sophos, and
Sygate personal firewall by it's self for a software firewall.

Shameless plug: if anyone's interested in getting in on the Sophos
thing at some point email me (I can get you a good break on it as a
reseller). Either way, do have a look at Sophos, I've found it to be
pretty much bullet proof, and very low on system resources (when
properly configured) in the two years that I've been using it, which
is a lot more than I can say for anything else I've ever used. They
do have a 5 user license minimum though, so it's not intended for home
users, but I'm working on something that would allow me to distribute
the licenses individually as an extension of my company's services.
(I'll shut up now about all of that now).

I will give System Suite regardless of terrible support, and etc. from
V-Com that the utilities part is still good, better than Norton in my
experience, and less expensive to boot, and the implementation of
Sygate is reasonable for basic needs, but you don't really need
version 5 for most of that.

BTW, completely off topic, but I've also found out the hard way
recently that if you're running any version of Sygate including the
one in System Suite, you don't want to download the "Integrated tools"
update for Spybot Search and Destroy. I've been meaning to email them
about this, but haven't gotten to it. Anyway, what happened to
several machines I saw was that the update "fixed" without any
confirmation some "incorrect network settings", which then rendered
the firewall useless (unless you don't like to get online, in which
case it's very effective as a traffic blocker). So, basically all it
did was make it so the firewall couldn't see any programs, and
therefore applied the default "block_all" rule, as it couldn't
identify the traffic!! The only way I could find to fix this on one
machine was to completely uninstall both, then reinstall both, and
make sure to exclude the update from future searches. On another
machine running XP the only solution was the above plus a system
restore to before the update (luckily had the restore point), on
another machine running 2000, it rendered TCP/IP completely useless,
regardless of the installation state of both programs, the only
solution to this was a repair install. Luckily I haven't run into
this on anything 9x yet, but I'm imagining that might mean clean
install!! Anyway, if you are running both programs, just make sure
you don't have Spybot set to auto install updates, If you do, disable
your internet connection before you open it, change the setting to
manual update, then go look for the updates, and right-click, exclude
"integrated tools". Meanwhile, I'll get on actually emailing them
about that, and posting this to the right group! I still like Sygate
better than Zone Alarm or Black Ice, and I like Spybot better than
just about anything, just a weird glitch in the update I think.
 
I will give System Suite regardless of terrible support, and etc. from
V-Com that the utilities part is still good, better than Norton in my
experience, and less expensive to boot, and the implementation of
Sygate is reasonable for basic needs, but you don't really need
version 5 for most of that.
Click to expand...

Is it possible to pick which parts pf SS you want to install?
Thanks
Regards Buddy B
 
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