Hello Robert
Steps to take if you have spyware that is not removed by
Microsoft Windows AntiSpyware (beta)
1) Open up AntiSpyware
2) Click Tools at the top
3) Click "Submit a Suspected Spyware Report"
4) Fill out the form with as much detail so we can analyze
quickly
By doing these steps before trying something new, you make
the product better.
Generally, in a case where the item is identified, but not
properly removed, the next steps are:
1) update both Microsoft Antispyware and your antivirus
application.
2) restart in safe mode by pressing the F8 function key
before the first Windows screen appears at startup.
3) do full deep scans with Microsoft Antispyware. Repeat
scanning until a complete scan comes through clean. Ditto
with the antivirus.
This isn't guaranteed, but it works for a great many items
that at first appear not to be cleaned in normal mode.
Empty your IE cache and your other temporary file folders,
eg: c:\temp, c:\windows\temp or C:\Documents and
Settings\<name>\Local Settings\Temp (the path to your temp
folder will change depending on your name) - sometimes
programmes can be hidden in there - watch out for
mysterious *.exe files or *.dll files in those folders.
http://www.mvps.org/winhelp2002/delcache.htm
Open Internet Explorer
Select Tools > Internet Options
In the Temporary Internet Files section, click the Delete
Files button
Check Delete all offline content, and then click OK
Go to IE Tools, Internet Options, Temporary Internet Files
{Settings Button}, View Objects, Downloaded Program Files.
Check for unrecognised objects there.
If you are running SP2, open IE--->Tools--->Manage Add-
ons, and uncheck any BHO's that you don't recognize.
A BHO disabler such as BHO Cop, BHO Demon or BHOCaptor
(non XP SP2 users only)
http://www.pcmag.com/article2/0,4149,270,00.asp
http://www.definitivesolutions.com/bhodemon.htm
http://www.webattack.com/get/bho.shtml
Run
Anti-Trojan scanner (Not all antivirus can detect malware!
Use any or bºth):
a-squared
http://www.emsisoft.com/en/software/free/
ewido security suite
http://www.ewido.net/en/ or
http://www.ewido.net/en/download/ Free malware scan.
Report back your results.
Good luck
Engel
20050727 4:18
