Hi Alison,
Welcome back!
This page links to 3 utilities which clean up after Symantec/Nortons:
http://www.ncsu.edu/antivirus/install/SAV9-Installation.html
You can also visit Symantec.com for more uninstallation cleanup tools.
Their products do tend to leave a lot reg keys and settings behind.
--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S.
http://mvp.support.microsoft.com
Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
Alison Wrote:
=================
| I dont use VOIP or a land line. I use a mobile phone. I still have the
| same problem. POL says they cant help me. They tell me that I have a
| firewall or a antivirus program blocking the FFXI server. I have turned off
| my firewall and gone so far as to unistall my antivirus but it didnt work. I
| reinstalled the game and that made no change. They "pinged" my computer and
| got through without trouble. I'm out of ideas and ready to have windows
| reinstalled and start from scratch. All I can think of that I have not
| addressed is whether or not I have files left over from Norton Antivirus (a
| program I no longer use) that did not uninstall and are causing problems. Is
| this possable? How would I remove them?
|
| "Jimmy S." wrote:
|
|| Hi Alison,
||
|| VOIP = Voice Over IP (Internet Telephone System) which I assumed
|| you used to keep in contact with people instead of using a land line.
||
|| Obviously something went wrong with the game update. Did you try
|| reinstalling the game with POL tech support? If not, go ahead and give
|| it a try, if yes, please list what other troubleshooting steps they've tried.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S.
http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Alison Wrote:
|| =================
||| I dont know what you mean by VOIP but yes, the program run fine until a game
||| update was done for Final Fantasy Online. I hope I understood you question.
|||
||| "Jimmy S." wrote:
|||
|||| Hi Alison,
||||
|||| No land line... perhaps your VOIP setup is at fault?
|||| Did you start having these issues after updating it?
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S.
http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| Alison Wrote:
|||| =================
||||| i dont have a land line for a dial up modem. The game will connect with my
||||| PS2 so I dont think my connection is the problem. It's something about my
||||| computer that the game hates.
|||||
||||| "Jimmy S." wrote:
|||||
|||||| Hi Alison,
||||||
|||||| Try your old trusty dial-up modem to see if you're able to
|||||| log into the lobby server for the game. This will help determine
|||||| if any part of your current broadband configuration is at fault.
||||||
|||||| --
|||||| Cheers, *Windows_XP_MVP_Shell/User*
|||||| Jimmy S.
http://mvp.support.microsoft.com
||||||
|||||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||||| _________________________________________________________
||||||
|||||| Alison Wrote:
|||||| =================
||||||| Im at my wits end with this one. POL tech support gave up on me so maybe
||||||| someone here can help.
||||||| First, here's the trouble: I played for 9 months with no problems but after
||||||| and an update I can not log onto the lobby server for the game but I can get
||||||| onto POL and even see which of my friends are online and recieve messages
||||||| from them. I get an error code 3100 unable to log onto lobby server. POL
||||||| tech support says that that means that a firewall or antivirus is blocking
||||||| me. I can play the game using my PS2 using the same internet connection.
||||||| (No, I do not have router installed at the moment) I have turned off my
||||||| firewall, antivirus, antispyware all without any results. I've even searched
||||||| my computer for some pesky program that I may have forgotten about but I dont
||||||| see any ohters. POL Tech support pinged my computer and showed no problems.
||||||| POL has given up on me but I hope that some genius out there sees what I am
||||||| missing and can help. Its making me crazy to not be able to play my favorite
||||||| game but still be paying for it. Someone help me!!!!
