file: vxdmgr32.exe

[cheri]

what is it?? new Norton Antivirus has quarantined it.
AND with every start-up, I now get a window
saying: "vxdmgr32.exe encountered a problem and needs to
close ... sorry ... ." computer does not shut down, as
it did with 'blasterworm'. then, i get a second, red
window from Norton saying: "Virus Alert, virus name:
Dumaru@mm, object name: c:\WINDOWS\System32
\vxdmgr32.exe", followed by "access denied" and
then, "unable to repair." Is this file
the 'blasterworm?' I have to close this window many
times before I can continue. Cannot get any help with
this, so far, from either Microsoft or Symantec. I just
don't know how to reach them in such a way as to get a
response to this question: what to do NOW?

 

[Ron Martell]

what is it?? new Norton Antivirus has quarantined it.
AND with every start-up, I now get a window
saying: "vxdmgr32.exe encountered a problem and needs to
close ... sorry ... ." computer does not shut down, as
it did with 'blasterworm'. then, i get a second, red
window from Norton saying: "Virus Alert, virus name:
Dumaru@mm, object name: c:\WINDOWS\System32
\vxdmgr32.exe", followed by "access denied" and
then, "unable to repair." Is this file
the 'blasterworm?' I have to close this window many
times before I can continue. Cannot get any help with
this, so far, from either Microsoft or Symantec. I just
don't know how to reach them in such a way as to get a
response to this question: what to do NOW?

That file is pure virus. It is associated with the various versions
of the Dumaru virus/trojan and apparently your version of Norton is
not doing an adequate job of cleaning it up.

Go to http://download.nai.com/products/mcafee-avert/stinger.exe and
download McAfee's Stinger and run it (it cleans about 30 Trojans
including Dumaru) or get Symantec's Dumaru specific cleaner from
http://www.symantec.com/avcenter/FxDumaru.exe and run it. Maybe try
them both.

And double check your Norton AV and make sure it is fully up to date,
with the virus definition file dated Sept 11th or later.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."