file quarantined in error

J

jim

I recently downloaded you spyware program on a trial
basis. I have a file that is now "under investigation"
and I cannot access it because of something your spyware
program has done. It is in quarantine and I cannot
access it. I can see the file in the history section,
but there are no drop down box options.
Please give me the procedure to free it from your beta
antispyware.

Thanks,

Jim
 
E

Engel

Hello Jim

How to restore a quarantined item

1. From the main screen, or any of the screens with the
toolbar, click Spyware Scan (this is the product icon).

2.On the top right of the screen under the Take me to...
section, select Spyware Quarantine.

Ñ Open your quarantine window and LEAVE IT OPEN UNTIL the
contents appear, could be HOURS, then you can restore
them. Ñ

3. A list of all items in your quarantine is displayed.
Select the item you would like to un-quarantine and when
the item appears in the right details window, select Un-
quarantine Threat. This restores the item to its original
state before it was quarantined.

4. To un-quarantine multiple items in the quarantine,
select each item and click Un-quarantine All Checked
Threats at the bottom of the screen.

5. After you un-quarantine an item you should restart your
computer to make sure the restored application runs.

Windows AntiSpyware may prompt you to remove some peer-to-
peer (P2P) file sharing programs. If you choose to remove
such a program, Microsoft Windows AntiSpyware deletes the
entire contents of the Program Files directory that
relates to the P2P program. Because some P2P programs
store downloaded files in a default directory under
Program Files, this might remove all files downloaded
through the file-sharing program. For example, KaZaA
stores .exe and .dll files at C:\Program Files\Kazaa.
Downloaded files are stored at C:\Program Files\Kazaa\My
Shared Folder. If you use Windows AntiSpyware to remove
KaZaA, all files and folders under C:\Program Files\Kazaa
are removed. If you have installed any P2P file sharing
programs, we recommend that you make a backup copy of your
downloaded files before running Windows AntiSpyware.

Good luck

Engel

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