"File does not exist" when opening some .msg file

  • Thread starter Thread starter ThePro
  • Start date Start date
T

ThePro

Hi,

We run Outlook 2007 on XP SP2 and our files are stored on a Windows 2003
server with SP2.

Sometimes, a user will save an e-mail as a .msg file on the server (J:
drive) and when he or anyone else tries to open it we get a "File does not
exist" error message in Outlook.

Things I tried:

- renaming the file. It works but we can't open it.
- copying the file on C: drive. The copy operation works but we still can't
open the message.
- restoring a copy from backup. Same result.

There is several other .msg files in the same folder and all others are OK.

Weird thing: In the backup software (ArcServe 11.5) there is a subfolder
named "message_filename_files" with the following files inside:
colorschememapping.xml, filelist.xml, themedata.thmx. But in the "real"
folder, on the sever, there is not such subfolder.

Any ideas appreciated.

ThePro
 
Do you have Google Desktop Search installed? If yes, uninstall it and try again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, ThePro asked:

| Hi,
|
| We run Outlook 2007 on XP SP2 and our files are stored on a Windows
| 2003 server with SP2.
|
| Sometimes, a user will save an e-mail as a .msg file on the server (J:
| drive) and when he or anyone else tries to open it we get a "File
| does not exist" error message in Outlook.
|
| Things I tried:
|
| - renaming the file. It works but we can't open it.
| - copying the file on C: drive. The copy operation works but we still
| can't open the message.
| - restoring a copy from backup. Same result.
|
| There is several other .msg files in the same folder and all others
| are OK.
|
| Weird thing: In the backup software (ArcServe 11.5) there is a
| subfolder named "message_filename_files" with the following files
| inside: colorschememapping.xml, filelist.xml, themedata.thmx. But in
| the "real" folder, on the sever, there is not such subfolder.
|
| Any ideas appreciated.
|
| ThePro
 
No. BTW I tried to open it with a Vista computer and same result.

Thanks.

"Milly Staples [MVP - Outlook]" <[email protected]>
a écrit dans le message de Do you have Google Desktop Search installed? If yes, uninstall it and try
again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, ThePro asked:

| Hi,
|
| We run Outlook 2007 on XP SP2 and our files are stored on a Windows
| 2003 server with SP2.
|
| Sometimes, a user will save an e-mail as a .msg file on the server (J:
| drive) and when he or anyone else tries to open it we get a "File
| does not exist" error message in Outlook.
|
| Things I tried:
|
| - renaming the file. It works but we can't open it.
| - copying the file on C: drive. The copy operation works but we still
| can't open the message.
| - restoring a copy from backup. Same result.
|
| There is several other .msg files in the same folder and all others
| are OK.
|
| Weird thing: In the backup software (ArcServe 11.5) there is a
| subfolder named "message_filename_files" with the following files
| inside: colorschememapping.xml, filelist.xml, themedata.thmx. But in
| the "real" folder, on the sever, there is not such subfolder.
|
| Any ideas appreciated.
|
| ThePro
 
Back
Top