Faxing uning Windows XP Fax

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G

Guest

When I attempt to send a fax, I first get an error message saying "An error
occurred while sending the fax" followed by a second message saying "The
attempt to send the fax failed" Any suggestions regarding the possible cause
of this problem. My fax modem seems to be working fine...the errors occur
after the connnection has been made.

Dave in RI
 
Look for error messages. Look in Event Viewer.
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
 
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